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  1. Yesterday
  2. Hi Caitlin, Thanks for your question! Unfortunately, there is not a way to generate only a load file from a previous production. However, I believe you can achieve what you're looking for by creating a copy of the target export, removing the settings to overwrite the production numbering, incrementing the volume number, and exporting the production numbers that are currently assigned. You would still need to "re-do" the export, but creating a copy would allow you to make the necessary load file changes without affecting the original production. Keep in mind we are a
  3. I have some existing productions that need changes make to the load file - is there a way to generate a new load file for an existing production without deleting existing production and running a new production?
  4. Last week
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  6. Solved this. My error was to use the .msg file name as the Begdoc number. A warning said that I should not do this but the warning is couched as archive files are not supported. I guess an .msg file is a type of archive file (which I had thought of as .rar or .zip). Upon redoing the ingestion of the .msg collection, the attachments are incorporated into the database.
  7. We received a number of .msg files and I ingested these natives. However, .msg files contain verifiable embedded attachments in .doc and .pdf and other formats but I can't get to these attachments by clicking from within the ingested .msg files. What extra step(s) do I need to take. (I also bulk imaged the collection, but that probably has nothing to do with it). The native file viewer when used on the .msg shows a "live" link to the attachment with a different color but nothing happens when I click on the link. Ideally I would want the .doc and .pdf and other attachments to be processed
  8. IPRO Canada recognizes the following Holidays during the 2021 year. IPRO offices will be closed for business. New Year’s Day Wednesday, January 1 Good Friday (Employee Choice) Friday, April 2 Easter Monday (Employee Choice) Monday, April 5 National Patriots Day Monday, May 24 Fête nationale - Saint-Jean-Baptiste Day Thursday, June 24 Canada Day Thursday, July 1 Labour Day Monday, September 6 Thanksgiving Day Monday, October 11 Christmas Eve Friday, December 24
  9. IPRO United States recognizes the following Holidays during the 2021 year. IPRO offices will be closed for business. Emergency On-Call Technical Support will be available. New Year’s Day Wednesday, January 1 Martin Luther King, Jr. Day Monday, January 18 Memorial Day Monday, May 31 Juneteenth (Observed) Friday, June 18 Independence Day (Observed) Monday, July 5 Labor Day Monday, September 6 Veterans Day Thursday, November 11 Thanksgiving Day Thursday, November 25 Day After Thanksgiving Friday, November 26 Christmas Eve Friday, December 24
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