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  1. When ingesting a Unicode PST into Eclipse SE, you can potentially get errors stating that it's "Unable to extract file from attachment #:". You'll then see a filename with special characters that shouldn't be there. This is due to the fact that there are Unicode characters in the subject line of the email. The 32-bit version of Stellent doesn't support those characters in the filename/subject line. When you see this error, it also means that you're case will be missing those parent items. There are two ways to fix this: Option 1: Purchase the Streaming Ingestion license for the 2016.3.2 version of Eclipse SE, and ingest the PST that way Option 2: Convert the Unicode PST to ANSI 1. Launch Microsoft Outlook 2. On the Home screen, click on New Items > More Items > Outlook Data File 3. Provide the new ANSI PST with a name, then click the drop-down menu for 'Save as type' and set this to Outlook 97-2002 Data File. Click OK. You have now created an ANSI PST file 4. Now, you need to load the Unicode PST into Outlook. Click on File > Open > Open Outlook Data File 5. Point to the Unicode PST and click Open 6. On the far left panel of Outlook, you will now see at least two different PSTs. One for your ANSI PST, and the other for the Unicode PST that you just opened 7. Go to File > Open > Import 8. Set the action to Export to a File, and click Next 9. You want to set this file type to Outlook Data File, and click Next 10. You are now presented with another window that says "Select the folder to export from:". You will be selecting either the entire Unicode PST, OR you will be selecting individual folders from that Unicode PST. **Please note that Microsoft has a limit on the maximum file size for ANSI PSTs. This limit is set to 1.93 GB. If your Unicode PST is larger than that, then you'll need to create ANSI PSTs for each root folder within the PST, and convert the folders accordingly from the Unicode to the ANSI PST** 11. On this next screen, you'll be browsing to the ANSI PST that you created, and also set the radio button to Allow Duplicate Items to be Created. Click Finish. 12. You'll then be presented with a warning message that basically says you are exporting data to a file that doesn't support Unicode. Just click OK 13. Once the export completes, navigate to the directory that you saved/created your ANSI PST in. This PST can now be ingested into Eclipse SE, under the Ingest Natives screen, without getting those errors
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