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Cody Luera

IPRO Employee
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Everything posted by Cody Luera

  1. When selecting the compatibility settings, it may say 'Override High DPI Scaling', or 'Override High DPI Scaling Behavior. Scaling performed by:'. The dropdown will need to be changed to 'System'. Screenshot for reference:
  2. Also, don't forget the trailing slash in the endpoint!
  3. Diego, while adding a user as a Local Admin account may work, some environments cannot have a standard user with local administrator rights. When your user account is NOT a local administrator, it is prohibited from binding on any endpoint such as localhost:9800. Copy+ requires this as they create an internal service endpoint that is only used within the application during runtime to call out to the Ipro Auth Service. Non-administrator users and accounts are prevented from binding on certain endpoints due to the Discretionary Access Control List (DACL) in Windows. To add a reservation for a specific user, you can use the following command: netsh http add urlacl url=http://localhost:9800/ user=DOMAIN\UserAccount More information on this command can be found here: https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx Making that change allows the software to bind on that internal endpoint, allowing the users to use the application. In addition, I wanted to add a list of locations that Copy+ requires the user to have full control of: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\IproTech\ HKEY_CURRENT_USER\Software\IproTech\ HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Ipro Tech\CopyPlus The system directory* The collections folder* The export folder* C:\Program Files (x86)\Ipro Tech C:\Program Files (x86)\Common Files\IPRO Tech List of registry keys that contain the auth ip and port number. They must all match: HKEY_CURRENT_USER\Software\IproTech\I2KSYS\Paths HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Ipro Tech\CopyPlus HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\IPROTech\I2KSYS\Paths HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\IPROTech\Paths\CopyPlus
  4. In typical Ingest Natives workflow, the extracted text will be extracted from the native documents and populated under the 'Extracted Text' viewer in the case. If you plan on creating a searchable PDF production or would like search terms to highlight on the image tab, then you will need word coordinates. Unfortunately, since Ingest Natives pulls text from it's digital format, no word coordinates exist. They will need to generated using the Eclipse SE Administration OCR tool. The tip here is you can generate word coordinates without replacing your extracted text with OCR, as extracted text is the original text of the native file. To do this, you can select both the 'RE-OCR All Documents/Pages' and 'Do Not Replace Existing Extracted Text' options. This will force Eclipse SE to generate OCR and word coordinates for the documents, but NOT replace the extracted text.
  5. Adding to this -- interestingly enough, detailed information for Streaming engine can be found at this log: "C:\ProgramData\IPRO Tech\eCapture\Worker\StreamingDiscovery.log" It states the eCapture Worker, however, since Eclipse SE uses pieces of Streaming code, it is for Eclipse SE.
  6. Adding to this -- interestingly enough, detailed information for Streaming engine can be found at this log: "C:\ProgramData\IPRO Tech\eCapture\Worker\StreamingDiscovery.log" It states the eCapture Worker, however, since Eclipse SE uses pieces of Streaming code, it is for Eclipse SE.
  7. Just encountered the following error when trying to launch Eclipse SE Desktop: The program can't start because D3DCOMPILER_47.dll is missing from your computer. Try reinstalling the program to fix this problem. [ATTACH=CONFIG]n2325[/ATTACH] We found the error is caused by D3DCOMPILER_47.dll being removed by a recent Windows update of .NET Framework 4.6.1. Microsoft released a KB for this issue, and has a provided workaround. This happened because Microsoft released a .NET Framework update that removes D3DCompiler_47.dll and prevents .NET Framework 4.7 from installing. This is also the DLL we are missing that SE is trying to use. Microsoft KB (4019990) provides a workaround patch that will re-install the missing DLL file. Link to workaround: https://support.microsoft.com/en-us/...-7-windows-ser Downloading & installing the respective workaround update from Microsoft for your computer should resolve this issue. NOTE: Always check with your IT staff prior to installing Windows Updates.​​​​​​​
  8. Just encountered the following error when trying to launch Eclipse SE Desktop: The program can't start because D3DCOMPILER_47.dll is missing from your computer. Try reinstalling the program to fix this problem. We found the error is caused by D3DCOMPILER_47.dll being removed by a recent Windows update of .NET Framework 4.6.1. Microsoft released a KB for this issue, and has a provided workaround. This happened because Microsoft released a .NET Framework update that removes D3DCompiler_47.dll and prevents .NET Framework 4.7 from installing. This is also the DLL we are missing that SE is trying to use. Microsoft KB (4019990) provides a workaround patch that will re-install the missing DLL file. Link to workaround: https://support.microsoft.com/en-us/...-7-windows-ser Downloading & installing the respective workaround update from Microsoft for your computer should resolve this issue. NOTE: Always check with your IT staff prior to installing Windows Updates.​​​​​​​
  9. For more information on Mbox file formatting, the Library of Congress has a great page about the formatting of MBOX: https://www.loc.gov/preservation/digital/formats/fdd/fdd000383.shtml
  10. For more information on Mbox file formatting, the Library of Congress has a great page about the formatting of MBOX: https://www.loc.gov/preservation/digital/formats/fdd/fdd000383.shtml
  11. In Eclipse SE, recently encountered a scenario where the user wanted to auto rotate several images (all within a range) for multiple documents. The images on disk were upside down, and the user wanted to rotate twice to make the images right-side up. While Eclipse SE does have a 'Sticky Rotate' option, using an LFP can be beneficial as well. NOTE: Before performing any case-wide imports/changes, please ensure you have a backup/archive of the case created within the Case Utilities screen in Eclipse SE Admin. Here is the workflow: 1. Create search for document images that you wish to rotate in Eclipse SE Desktop (can also be done in Admin) 2. Export LFP file from Desktop or Admin using the Export Data function. Do not check any additional features such as OCR, etc. 3. Edit the LFP load file to either add or remove the rotation option. 4. Overlay the load file using Overlay Only, and Overwrite But Retain Existing Annotations. The breakdown of the LFP image line is as follows: IM,[image Key],[boundary Flag],[Offset],[unique Filename];[Type],[Rotate] Real world example: IM,ECL0000001,D,0,\\Network\Folder\Filename.tif;2,2 Definitions: The [Rotate] piece indicates whether or not a preset rotation will be applied to the image within the Image tab in Eclipse SE Desktop. It does NOT alter the file on disk. The values are as follows -- 0 or nothing present = 0 degress 1 = 90 degrees 2 = 180 degrees 3 = 270 degrees Note, if there is not a rotation value present in the LFP, it means no rotation value is applied. These values can be added using a text editor. Upon re-import, Eclipse SE will recognize the rotation and apply it to the documents.
  12. In Eclipse SE, recently encountered a scenario where the user wanted to auto rotate several images (all within a range) for multiple documents. The images on disk were upside down, and the user wanted to rotate twice to make the images right-side up. While Eclipse SE does have a 'Sticky Rotate' option, using an LFP can be beneficial as well. NOTE: Before performing any case-wide imports/changes, please ensure you have a backup/archive of the case created within the Case Utilities screen in Eclipse SE Admin. Here is the workflow: 1. Create search for document images that you wish to rotate in Eclipse SE Desktop (can also be done in Admin) 2. Export LFP file from Desktop or Admin using the Export Data function. Do not check any additional features such as OCR, etc. 3. Edit the LFP load file to either add or remove the rotation option. 4. Overlay the load file using Overlay Only, and Overwrite But Retain Existing Annotations. The breakdown of the LFP image line is as follows: IM,[image Key],[boundary Flag],[Offset],[unique Filename];[Type],[Rotate] Real world example: IM,ECL0000001,D,0,\\Network\Folder\Filename.tif;2,2 Definitions: The [Rotate] piece indicates whether or not a preset rotation will be applied to the image within the Image tab in Eclipse SE Desktop. It does NOT alter the file on disk. The values are as follows -- 0 or nothing present = 0 degress 1 = 90 degrees 2 = 180 degrees 3 = 270 degrees Note, if there is not a rotation value present in the LFP, it means no rotation value is applied. These values can be added using a text editor. Upon re-import, Eclipse SE will recognize the rotation and apply it to the documents.
  13. Roman, I had created a similar post in this forum regarding this error. I find the exit code can change depending on the situation. In my scenario, it appeared file specific with corrupted files. The error had an exit code of -9. See post: https://community.iprotech.com/forum...-all-documents
  14. Roman, I had created a similar post in this forum regarding this error. I find the exit code can change depending on the situation. In my scenario, it appeared file specific with corrupted files. The error had an exit code of -9. See post: https://community.iprotech.com/forum...-all-documents
  15. I agree, it is important to know these changes when running a production/export set. In the latest version of Eclipse, there is now a check in the validation report that checks for 'Missing EndDocs' when running an export.
  16. I agree, it is important to know these changes when running a production/export set. In the latest version of Eclipse, there is now a check in the validation report that checks for 'Missing EndDocs' when running an export.
  17. Adding to this, I think it is also important to narrow down what the error is related to: Does this error consistently happen for the same documents? Is this a communication issue between Eclipse (Review) and eCapture (Processing)? Are file directories accessible by the workers, and proper permissions granted?
  18. Adding to this, I think it is also important to narrow down what the error is related to: Does this error consistently happen for the same documents? Is this a communication issue between Eclipse (Review) and eCapture (Processing)? Are file directories accessible by the workers, and proper permissions granted?
  19. The scenario: In Eclipse, users have the ability to combine a search for specific terms using DtSearch syntax with field specific parameters. The Text Search and Fields to Search criteria can be setup to work together in a single search. When running these searches, there are connector operators that can be set between the two. The connectors are as follows: And Or Not This allows a user to specify they want to look for these terms, and add a connector (AND, OR, NOT) between the two types of search criteria. Below is a sample of the search setup: [ATTACH=CONFIG]n2067[/ATTACH] The Problem: When using this type of search, you can encounter documents that may not necessarily hit for your search request. In this example, the search is using 'OR' connectors between each field to search. This can cause odd results to appear, as the OR operators are not grouped together. What to do next? If you find yourself creating a search where you have to combine Text Search criteria and Fields to Search, the best way to handle this would be to group the Fields to Search parameters using Parenthesis around the fields you are looking to use OR connectors with. [ATTACH=CONFIG]n2068[/ATTACH] The parenthesis will help group these parameters together, as without them, the text to search will work against each item separately, and could potentially generate over-inclusive results.
  20. The scenario: In Eclipse, users have the ability to combine a search for specific terms using DtSearch syntax with field specific parameters. The Text Search and Fields to Search criteria can be setup to work together in a single search. When running these searches, there are connector operators that can be set between the two. The connectors are as follows: And Or Not This allows a user to specify they want to look for these terms, and add a connector (AND, OR, NOT) between the two types of search criteria. Below is a sample of the search setup: The Problem: When using this type of search, you can encounter documents that may not necessarily hit for your search request. In this example, the search is using 'OR' connectors between each field to search. This can cause odd results to appear, as the OR operators are not grouped together. What to do next? If you find yourself creating a search where you have to combine Text Search criteria and Fields to Search, the best way to handle this would be to group the Fields to Search parameters using Parenthesis around the fields you are looking to use OR connectors with. The parenthesis will help group these parameters together, as without them, the text to search will work against each item separately, and could potentially generate over-inclusive results.
  21. What is Volume Shadow Copy? Microsoft's Volume Shadow Copy service (also known as VSS) is a useful tool built into Windows that allows a user to retrieve a previous version of a file in the event a file has been deleted or changed by mistake. Volume Shadow Copy creates a read-only 'Snapshot' of the volume of a drive (operates at the block level). Basically, it can 'track changes' on a drive volume. How to find previous version created by Shadow Copy? The snapshots, or 'Previous Versions', that are created can be accessed by finding the specific folder you want to check for, right-clicking the folder, and selecting 'Properties'. In the Properties screen, you will see 'Previous Versions' as a tab. In that tab, you will see the previous version of the folder and be able to open it to select certain files, or restore it. [ATTACH=CONFIG]n2065[/ATTACH] How can Volume Shadow Copy cause corruption of an Eclipse SE database? Shadow Copy creates a 'Snapshot' of the volume, which is not on individual files, but rather the volume of the drive. In some instances, this process can cause a quick, temporary pause in disk activity. The problem occurs when Eclipse SE (either from Admin or Desktop) is trying to write data to the database files on disk and the writing process is interrupted. Once the interruption occurs, it can cause partial records to be written to the database files. When trying to access these files, users may encounter issues trying to login, open a database, or even index. The only time we have seen this be an issue is during the scheduled Shadow Copy process. For instance, the scheduled time to run is 7:00 PM. A user starts a Native Ingestion, OCR, import, or index process at 6:50 PM and it run until 7:12 PM. The Shadow Copy will occur during the SE process, and cause the partial data write. Ways to avoid/prevent this from happening? As of now, our suggestion is to limit the Shadow Copy snapshot to occur during a non-busy time frame where users are not interacting with databases. For instance, at midnight or very early morning. If a large data writing process (Ingestion, OCR, etc.) is being ran overnight, it may be better to suspend Shadow Copy while the process executes. Other Considerations: Shadow Copy can also be used by other applications/backup programs. The interruption in writing data could be caused by another backup program. Going forward: Not often do we see this be an issue, however, I will continue to contribute to this post to determine different alternatives.
  22. What is Volume Shadow Copy? Microsoft's Volume Shadow Copy service (also known as VSS) is a useful tool built into Windows that allows a user to retrieve a previous version of a file in the event a file has been deleted or changed by mistake. Volume Shadow Copy creates a read-only 'Snapshot' of the volume of a drive (operates at the block level). Basically, it can 'track changes' on a drive volume. How to find previous version created by Shadow Copy? The snapshots, or 'Previous Versions', that are created can be accessed by finding the specific folder you want to check for, right-clicking the folder, and selecting 'Properties'. In the Properties screen, you will see 'Previous Versions' as a tab. In that tab, you will see the previous version of the folder and be able to open it to select certain files, or restore it. How can Volume Shadow Copy cause corruption of an Eclipse SE database? Shadow Copy creates a 'Snapshot' of the volume, which is not on individual files, but rather the volume of the drive. In some instances, this process can cause a quick, temporary pause in disk activity. The problem occurs when Eclipse SE (either from Admin or Desktop) is trying to write data to the database files on disk and the writing process is interrupted. Once the interruption occurs, it can cause partial records to be written to the database files. When trying to access these files, users may encounter issues trying to login, open a database, or even index. The only time we have seen this be an issue is during the scheduled Shadow Copy process. For instance, the scheduled time to run is 7:00 PM. A user starts a Native Ingestion, OCR, import, or index process at 6:50 PM and it run until 7:12 PM. The Shadow Copy will occur during the SE process, and cause the partial data write. Ways to avoid/prevent this from happening? As of now, our suggestion is to limit the Shadow Copy snapshot to occur during a non-busy time frame where users are not interacting with databases. For instance, at midnight or very early morning. If a large data writing process (Ingestion, OCR, etc.) is being ran overnight, it may be better to suspend Shadow Copy while the process executes. Other Considerations: Shadow Copy can also be used by other applications/backup programs. The interruption in writing data could be caused by another backup program. Going forward: Not often do we see this be an issue, however, I will continue to contribute to this post to determine different alternatives.
  23. Sandy, That behavior sounds like there may be an issue with that screen. I would recommend sending a ticket to support@iprotech.com to further troubleshoot.
  24. Sandy, That behavior sounds like there may be an issue with that screen. I would recommend sending a ticket to support@iprotech.com to further troubleshoot.
  25. *******UPDATE******** You don't need to remove the User Profile! We found that clearing temp files from C:\Users\USERNAME\AppData\Local\Temp will help resolve this. The files we removed are .CVR and .TMP files from the Temp folder that were more than 1 day older.
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