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Ryan Goats

Technical Support Engineer
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Everything posted by Ryan Goats

  1. This is an issue with Windows 8/10 and MPEG 1, and MPEG 2 video files. In TrialDirector Transcript Manager, verify that the Audio / Video parts are definitely MPEG-1 or MPEG-2. Right click on them and verify file extension under properties. If they are, we need to convert them to MP4 (MPEG-4). They can try to convert it using this program: http://www2.indatacorp.com/apps/UTILITIES/MPEG4_TRANSCODER.exe Not all MPEG’s are built the same. Our transcoder may or may not work. Either way, youwill need to encode to a compliant H.264 MP4 file using our software or 3rd party. Once you have that – we can move to step 2. Make a Clip Creation Script in Transcript Manager via Clips > Export Clip Creation Script. We want to backup all of your clip cutting work. In Transcript Manger, go to Tools > TimeCoder. This will launch the built-in version of TimeCoder. You need to locate their original CMS file for the problematic deposition. In TimeCoder, go to File > Import from > TrialDirector CMS. Browse to the original CMS and follow the menus. The Transcript should now show in TimeCoder. Now go to Multimedia > Multimedia Manager.You will see all of your videos listed in this screen. Click the first of the videos and then the REPLACE button. Choose it’s replacement MP4 file that was converted back in step 1. The idea here is to REPLACE / swap all those bad MPEG 1 or 2 files with their good MP4 counterparts. Press OK. Now that we have these switched to MP4 - In TimeCoder, go to File > Export to TrialDirector CMS. Save that CMS file in it’s own folder. Don’t save it with other CMS files because CMS files might append other CMS files they are saved with. We want to avoid that. In TrialDirector, go back to Transcript Manager. Make sure you made a Clip Creation Script back in Step 2. Right click on the problem deposition and delete it. Go to Transcripts > Import Transcripts From > Synchronized Transcripts. Browse out to that CMS file you saved in Step 5. We assume the video is already on the computer so let's choose "Do Not Copy" when asked about the multimedia. Follow the rest of the menus and import it. So now we have the MP4 version of the problem deposition loaded but where are our clips? Find that CCS file you saved back in Step 2. Go to View By > Clips. Then go to Clips > Execute Clip Creation Script. Point it to the CCS file and that should give us our clips back. Test the clips in Presentation Mode and they should not cutoff anymore.
  2. If users are utilizing review passes and batches, but don't want to manually click the reviewed 'tag' after viewing their documents, there is a simple way to change the status automatically. 1. Make sure that you have at least one required tag group, a popular one is Responsiveness/Relevant tags This is done in the tag palette tab in Case management, and modify tag palette. 2. Create a Coding form. Also in Case management, the Coding Forms tab will be selected. Create a new coding form. Select the fields, and tags that the reviewers will need access to, and make sure that the required tag group is in the list. Under the Rules tab, 'Add' a new rule, give it a name, (something like Review status will work) Change the syntax to look like this: If Tag_Group 'YOUR REQUIRED TAG GROUP' is TAGGED then 'YOUR REQUIRED TAG GROUP' must be TAGGED 2. Setup your review pass to allow the status to change automatically. This can be done from the 'Create/Manage Review Batches' menu in SE admin. Once a review pass is created, under the 'Review Pass Details' tab, select the option to use the review status Coding form, and to 'Automatically set documents to Reviewed if coding rules are met' 3. Create the batches of your desired document set 4. If a user logs into a batch, and has the 'reviewed status' coding form selected, when they tag any tag within the required group, the document review status will change to Reviewed.
  3. My first thought, is that your coding field (Document title) is setup to to be repeating in the project options. That selection automatically repeats the previously entered value into all subsequent documents. Please let us know if changing the repeating value to False for that field is the answer.
  4. My first thought, is that your coding field (Document title) is setup to to be repeating in the project options. That selection automatically repeats the previously entered value into all subsequent documents. Please let us know if changing the repeating value to False for that field is the answer.
  5. My first thought, is that your coding field (Document title) is setup to to be repeating in the project options. That selection automatically repeats the previously entered value into all subsequent documents. Please let us know if changing the repeating value to False for that field is the answer.
  6. Unfortunately, no. The documents are named the same as the file name, and are all grouped together, instead of by folder. If you are willing, please email support@iprotech.com to create a feature request. Specifically, to be able to organize the non discovery documents into different folders, and/or to automatically group documents by the folder that they are pointing to. Thank you,
  7. Unfortunately, no. The documents are named the same as the file name, and are all grouped together, instead of by folder. If you are willing, please email support@iprotech.com to create a feature request. Specifically, to be able to organize the non discovery documents into different folders, and/or to automatically group documents by the folder that they are pointing to. Thank you,
  8. Unfortunately, no. The documents are named the same as the file name, and are all grouped together, instead of by folder. If you are willing, please email support@iprotech.com to create a feature request. Specifically, to be able to organize the non discovery documents into different folders, and/or to automatically group documents by the folder that they are pointing to. Thank you,
  9. SE desktop advanced search uses Boolean methods for searching, and does require an operator. If you would like to search for a specific Begdoc number there are 2 ways to do this, outside of advanced search. 1. You can index the Begdoc field from the administrator module, make sure that the field has been indexed, and use the quick search to find a specific number 2. You can also use the "ImageKey" search function from the grid: to search for a single begdoc. Please let us know if these options will work for you. Thank you,
  10. SE desktop advanced search uses Boolean methods for searching, and does require an operator. If you would like to search for a specific Begdoc number there are 2 ways to do this, outside of advanced search. 1. You can index the Begdoc field from the administrator module, make sure that the field has been indexed, and use the quick search to find a specific number 2. You can also use the "ImageKey" search function from the grid: to search for a single begdoc. Please let us know if these options will work for you. Thank you,
  11. eScan-IT does have the ability to process MBOX files, however, based on how the MBOX was created, and the formatting of the original EML files, results may vary. Poor formatting of the EML files, or Macintosh based MBOX files, will not always give the expected results.
  12. eScan-IT does have the ability to process MBOX files, however, based on how the MBOX was created, and the formatting of the original EML files, results may vary. Poor formatting of the EML files, or Macintosh based MBOX files, will not always give the expected results.
  13. This method is specifically for the Site manager "connect" option. There is a way to setup the Quick Connect with the new security protocols as well. Setting the host in Quick connect to: ftps://sftp.iprotech.com will enable the Implicit FTP protocol, while: sftp://sftp.iprotech.com will enable the SFTP protocol This may make connecting a bit faster, since Site manager can be avoided.
  14. This method is specifically for the Site manager "connect" option. There is a way to setup the Quick Connect with the new security protocols as well. Setting the host in Quick connect to: ftps://sftp.iprotech.com will enable the Implicit FTP protocol, while: sftp://sftp.iprotech.com will enable the SFTP protocol This may make connecting a bit faster, since Site manager can be avoided.
  15. Hello Melissa, did you ingest the files as natives? If so, did you create images for all of the documents that you are planning on producing, or use the "Create images if they do not exist" during production?
  16. Hello Melissa, did you ingest the files as natives? If so, did you create images for all of the documents that you are planning on producing, or use the "Create images if they do not exist" during production?
  17. Hello Glenn, Yes their is a way to remove this after the ingestion, and to prevent it before the ingestion. You will need to create a new, blank profile, that eScan-IT will use, that has no email address associated. Navigate to Control Panel > Mail (32) > Show Profiles. From this screen "Add..." a new profile. Name the profile something different, such as EDD_PST, or eScan-IT, etc.. On the next screen select Cancel, then OK Change the MAIL 32 option for "When starting Microsoft Outlook, use the profile:" to "Prompt for a profile to be used". Launch Outlook on this machine, and select the newly created profile name. Click OK > NEXT > Select "No" (to configure an email account) > NEXT Check the "continue with no e-mail support." radial button, and then click "Finish" You should be in a Blank looking outlook profile. Close Outlook, Launch eScan-IT, and when using EDD, or Quick print, choose the newly created profile, when prompted. This will ensure that your name is not displayed on the images when Processing. In order to remove the name from files that already have been processed, do all the previous steps, but Reprocess any emails affected in QC, after the blank profile has be created. You should see an outlook pop-up box appear that will ask for the profile. It will prompt each time you choose to reprocess, but if you choose to reprocess the entire batch, it should only prompt you once.
  18. Hello Glenn, Yes their is a way to remove this after the ingestion, and to prevent it before the ingestion. You will need to create a new, blank profile, that eScan-IT will use, that has no email address associated. Navigate to Control Panel > Mail (32) > Show Profiles. From this screen "Add..." a new profile. Name the profile something different, such as EDD_PST, or eScan-IT, etc.. On the next screen select Cancel, then OK Change the MAIL 32 option for "When starting Microsoft Outlook, use the profile:" to "Prompt for a profile to be used". Launch Outlook on this machine, and select the newly created profile name. Click OK > NEXT > Select "No" (to configure an email account) > NEXT Check the "continue with no e-mail support." radial button, and then click "Finish" You should be in a Blank looking outlook profile. Close Outlook, Launch eScan-IT, and when using EDD, or Quick print, choose the newly created profile, when prompted. This will ensure that your name is not displayed on the images when Processing. In order to remove the name from files that already have been processed, do all the previous steps, but Reprocess any emails affected in QC, after the blank profile has be created. You should see an outlook pop-up box appear that will ask for the profile. It will prompt each time you choose to reprocess, but if you choose to reprocess the entire batch, it should only prompt you once.
  19. Hello Glenn, Yes their is a way to remove this after the ingestion, and to prevent it before the ingestion. You will need to create a new, blank profile, that eScan-IT will use, that has no email address associated. Navigate to Control Panel > Mail (32) > Show Profiles. From this screen "Add..." a new profile. Name the profile something different, such as EDD_PST, or eScan-IT, etc.. On the next screen select Cancel, then OK Change the MAIL 32 option for "When starting Microsoft Outlook, use the profile:" to "Prompt for a profile to be used". Launch Outlook on this machine, and select the newly created profile name. Click OK > NEXT > Select "No" (to configure an email account) > NEXT Check the "continue with no e-mail support." radial button, and then click "Finish" You should be in a Blank looking outlook profile. Close Outlook, Launch eScan-IT, and when using EDD, or Quick print, choose the newly created profile, when prompted. This will ensure that your name is not displayed on the images when Processing. In order to remove the name from files that already have been processed, do all the previous steps, but Reprocess any emails affected in QC, after the blank profile has be created. You should see an outlook pop-up box appear that will ask for the profile. It will prompt each time you choose to reprocess, but if you choose to reprocess the entire batch, it should only prompt you once.
  20. In Eclipse SE, it is possible to create a production of a subset of documents, and keep the original production image keys. This is very useful if redactions need to be added, or removed, and these documents have already been produced, or if you need some PDF files for specific documents, that have already been produced as Tif files. This option is in the Endorsement options > Image Keys tab.
  21. In Eclipse SE, it is possible to create a production of a subset of documents, and keep the original production image keys. This is very useful if redactions need to be added, or removed, and these documents have already been produced, or if you need some PDF files for specific documents, that have already been produced as Tif files. This option is in the Endorsement options > Image Keys tab.
  22. In Eclipse SE, it is possible to create a production of a subset of documents, and keep the original production image keys. This is very useful if redactions need to be added, or removed, and these documents have already been produced, or if you need some PDF files for specific documents, that have already been produced as Tif files. This option is in the Endorsement options > Image Keys tab.
  23. A question that has come up in the past, but is not well documented due to a few variables is: "Why are my freshly printed slipsheets not recognized as slipsheets when scanning?" The answer is usually attributed to 2 different factors. The color of the paper printed to, and the color depth of the scan session. The darker the paper that contains the printed slipsheets, the less likely eScan-It will detect it properly. Pastels or white paper are recommended for this reason. Additionally, scanning prep sheets was designed to only work properly with B/W selected for the scanner settings. Color paper will not work, if scanning in color.
  24. A question that has come up in the past, but is not well documented due to a few variables is: "Why are my freshly printed slipsheets not recognized as slipsheets when scanning?" The answer is usually attributed to 2 different factors. The color of the paper printed to, and the color depth of the scan session. The darker the paper that contains the printed slipsheets, the less likely eScan-It will detect it properly. Pastels or white paper are recommended for this reason. Additionally, scanning prep sheets was designed to only work properly with B/W selected for the scanner settings. Color paper will not work, if scanning in color.
  25. A question that has come up in the past, but is not well documented due to a few variables is: "Why are my freshly printed slipsheets not recognized as slipsheets when scanning?" The answer is usually attributed to 2 different factors. The color of the paper printed to, and the color depth of the scan session. The darker the paper that contains the printed slipsheets, the less likely eScan-It will detect it properly. Pastels or white paper are recommended for this reason. Additionally, scanning prep sheets was designed to only work properly with B/W selected for the scanner settings. Color paper will not work, if scanning in color.
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