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Andrew Coody

IPRO Employee
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Andrew Coody last won the day on April 17 2018

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About Andrew Coody

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    Ipro Community Administrator
  1. ISSUE: Do you receive the following error when trying to submit an Enterprise Image (EI) job in Eclipse? Error adding documents: System.Exception: Exception of type 'System.Exception' was thrown. [submit] CAUSE: The machine you're trying to run the EI job from is out of sync with the IIS machine. FIX: You'll need to run the following script in the Windows Command line on the machine you're running the EI job from. It's also recommended to run it on all machines in your environment because if one machine is out-of-sync, others might be as well. net time \\IIS_Server /set /y
  2. @Hui Jiang Nothing shows up in your last post. I recommend you call in to Support at 877-324-4776 at your earliest convenience so we can work with you on the phone and possibly a remote session to assist with this issue.
  3. @Hui Jiang Thank you for your inquiry. I do apologize, but the screenshot you tried to attach to the post did not work. It created a looooong list of garbled/hashed text instead (see example below). Can you please retry attaching it to this post, or email it in to support@iprotech.com?
  4. @ascott Below the screenshot/figure in my last post I mentioned a workaround which is similar to your method, but you don't need to use Excel, as far as I'm aware. Instead of choosing to export as a CSV, simply choose a DAT file on the mass actions export screen. All of the built-in system fields are pre-determined by the Developers as to what they should be, and unfortunately we have no control over changing them since they are non-editable fields. Here's my thought as to the likely idea why the Developers have this as a long text field type: CASE A may have a shorter relative path li
  5. @ascott Below the screenshot/figure in my last post I mentioned a workaround which is similar to your method, but you don't need to use Excel, as far as I'm aware. Instead of choosing to export as a CSV, simply choose a DAT file on the mass actions export screen. All of the built-in system fields are pre-determined by the Developers as to what they should be, and unfortunately we have no control over changing them since they are non-editable fields. Here's my thought as to the likely idea why the Developers have this as a long text field type: CASE A may have a shorter relative path li
  6. @ascott Below the screenshot/figure in my last post I mentioned a workaround which is similar to your method, but you don't need to use Excel, as far as I'm aware. Instead of choosing to export as a CSV, simply choose a DAT file on the mass actions export screen. All of the built-in system fields are pre-determined by the Developers as to what they should be, and unfortunately we have no control over changing them since they are non-editable fields. Here's my thought as to the likely idea why the Developers have this as a long text field type: CASE A may have a shorter relative path li
  7. @ascott I did a bit of brushing-up reading of the Smart Folder section in the Eclipse Admin user guide and found a very useful graph that I think will help out. The key takeaway is that there are only certain allowed built-in system fields you can use, along with any custom fields created that have a field type of FixedLengthText and not something like LongText or DateTime. (See Figure 1). figure 1 (click for larger view) [ATTACH=CONFIG]n2724[/ATTACH] As a result, I did some testing and created a TEST field with a field type of LongText in my sandbox case. I tried to create
  8. @ascott I did a bit of brushing-up reading of the Smart Folder section in the Eclipse Admin user guide and found a very useful graph that I think will help out. The key takeaway is that there are only certain allowed built-in system fields you can use, along with any custom fields created that have a field type of FixedLengthText and not something like LongText or DateTime. (See Figure 1). figure 1 (click for larger view) [ATTACH=CONFIG]n2724[/ATTACH] As a result, I did some testing and created a TEST field with a field type of LongText in my sandbox case. I tried to create
  9. @ascott I did a bit of brushing-up reading of the Smart Folder section in the Eclipse Admin user guide and found a very useful graph that I think will help out. The key takeaway is that there are only certain allowed built-in system fields you can use, along with any custom fields created that have a field type of FixedLengthText and not something like LongText or DateTime. (See Figure 1). figure 1 (click for larger view) As a result, I did some testing and created a TEST field with a field type of LongText in my sandbox case. I tried to create a smart folder based on it a
  10. It was my pleasure. Have a wonderful day!
  11. It was my pleasure. Have a wonderful day!
  12. It was my pleasure. Have a wonderful day!
  13. [uSER=920]aembrey[/uSER], I have received a response from Development. Here are the parameters in which you can convert from a visual to an advanced search: I hope this information helps!
  14. [uSER=920]aembrey[/uSER], I have received a response from Development. Here are the parameters in which you can convert from a visual to an advanced search: I hope this information helps!
  15. [uSER=920]aembrey[/uSER], I have received a response from Development. Here are the parameters in which you can convert from a visual to an advanced search: I hope this information helps!
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