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Diego Iannitelli

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Everything posted by Diego Iannitelli

  1. IPRO Canada recognizes the following Holidays during the 2021 year. IPRO offices will be closed for business. New Year’s Day Wednesday, January 1 Good Friday (Employee Choice) Friday, April 2 Easter Monday (Employee Choice) Monday, April 5 National Patriots Day Monday, May 24 Fête nationale - Saint-Jean-Baptiste Day Thursday, June 24 Canada Day Thursday, July 1 Labour Day Monday, September 6 Thanksgiving Day Monday, October 11 Christmas Eve Friday, December 24
  2. IPRO United States recognizes the following Holidays during the 2021 year. IPRO offices will be closed for business. Emergency On-Call Technical Support will be available. New Year’s Day Wednesday, January 1 Martin Luther King, Jr. Day Monday, January 18 Memorial Day Monday, May 31 Juneteenth (Observed) Friday, June 18 Independence Day (Observed) Monday, July 5 Labor Day Monday, September 6 Veterans Day Thursday, November 11 Thanksgiving Day Thursday, November 25 Day After Thanksgiving Friday, November 26 Christmas Eve Friday, December 24
  3. Please review the following post regarding display properties for windows 10 https://community.iprotech.com/forum/eclipse-se/eclipse-se-aa/1948-are-you-missing-text-on-buttons-in-eclipse-se
  4. Copy+ should be installed under a Local Admin account on the machine and the Windows User Account that will be using Copy+ should also have Local Admin privileges.
  5. Copy+ should be installed under a Local Admin account on the machine and the Windows User Account that will be using Copy+ should also have Local Admin privileges.
  6. Copy+ should be installed under a Local Admin account on the machine and the Windows User Account that will be using Copy+ should also have Local Admin privileges.
  7. Also ensure the Windows user account has write permissions to the following registry key HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Ipro Tech\CopyPlus If the user does not have the ability to write a sessionID, Copy Plus will not be able to validate authorization
  8. Also ensure the Windows user account has write permissions to the following registry key HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Ipro Tech\CopyPlus If the user does not have the ability to write a sessionID, Copy Plus will not be able to validate authorization
  9. After installing Eclipse SE, I received the error "Object reference not set to an instance of an object" when I logged in. 1. This issue occurs due to an issue within Windows 10 related to User Access Control (UAC). To ensure UAC is turned off, do the following: Open the registry Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System Modify Key EnableLUA Set it to 0 Restart Reinstall Eclipse SE 2. Issue could be related to the System Directory not being a UNC path. Share the drive where the Eclipse SE resides Configure the System Directory as a UNC path upon login of Eclipse SE Admin.. Authorize Eclipse SE
  10. After installing Eclipse SE, I received the error "Object reference not set to an instance of an object" when I logged in. 1. This issue occurs due to an issue within Windows 10 related to User Access Control (UAC). To ensure UAC is turned off, do the following: Open the registry Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System Modify Key EnableLUA Set it to 0 Restart Reinstall Eclipse SE 2. Issue could be related to the System Directory not being a UNC path. Share the drive where the Eclipse SE resides Configure the System Directory as a UNC path upon login of Eclipse SE Admin.. Authorize Eclipse SE
  11. When the Loading Grid screen appears to be hanging, the Grid is most likely set to 10,000. The Grid is loading, however, it is taking a long time as the system is creating document sets of 10,000. Follow the steps below to workaround this issue. 1. Create a new blank case. 2. Open this case and set the Grid to 100. 3. Close this case and open the impacted case. 4. Delete the blank case if it is no longer needed.
  12. When the Loading Grid screen appears to be hanging, the Grid is most likely set to 10,000. The Grid is loading, however, it is taking a long time as the system is creating document sets of 10,000. Follow the steps below to workaround this issue. 1. Create a new blank case. 2. Open this case and set the Grid to 100. 3. Close this case and open the impacted case. 4. Delete the blank case if it is no longer needed.
  13. 1. Confirm you are not using a Coding Form? The tag will need to be added to the Coding Form. 2. Please try using the Reset Default Tag Palette to see if that will allow the tag to appear. 3. Use Modify Tag Display and then select the tag from the list to add the tag to the Tag Palette.
  14. 1. Confirm you are not using a Coding Form? The tag will need to be added to the Coding Form. 2. Please try using the Reset Default Tag Palette to see if that will allow the tag to appear. 3. Use Modify Tag Display and then select the tag from the list to add the tag to the Tag Palette.
  15. I added tags to an existing tag palette in the Admin module. When I go into the Desktop SE, the tags are not in the tag palette. I tried refreshing the tag palette, but it still is not there.
  16. I added tags to an existing tag palette in the Admin module. When I go into the Desktop SE, the tags are not in the tag palette. I tried refreshing the tag palette, but it still is not there.
  17. ERROR: Image Conversion Failed.Error: Unable to initialize PDF Libraries. Unable to load DLL 'I2KPDF86W.dll' The specified module could not be found. (Exception from HRESULT. This error may occur in the Image Viewer of Eclipse SE Desktop when viewing PDF images. this error is a result of a missing prerequisite for the image viewer. I2KPDF86W.dll is located in C:\Program Files (x86)\Ipro Tech\Eclipse SE\Admin and C:\Program Files (x86)\Ipro Tech\Eclipse SE\Desktop. Steps to Resolve Run the Setup.exe as an Administrator or with UAC set to Never Notify for Eclipse SE to reinstall the prerequisites. If running as an Administrator or with UAC set to Never Notify does not install the prerequisites, the prerequisites can be installed manually. Contained in the ISSetupPrerequisites folder are the prerequisite files, each contained within their own folders. This folder is located in the same directory as the setup.exe. Double-click the prerequisite files to install them. If the prerequisite is already installed, a prompt will notify you and you can choose to cancel. Go through all prerequisite folders to ensure all have been installed.
  18. ERROR: Image Conversion Failed.Error: Unable to initialize PDF Libraries. Unable to load DLL 'I2KPDF86W.dll' The specified module could not be found. (Exception from HRESULT. This error may occur in the Image Viewer of Eclipse SE Desktop when viewing PDF images. this error is a result of a missing prerequisite for the image viewer. I2KPDF86W.dll is located in C:\Program Files (x86)\Ipro Tech\Eclipse SE\Admin and C:\Program Files (x86)\Ipro Tech\Eclipse SE\Desktop. Steps to Resolve Run the Setup.exe as an Administrator or with UAC set to Never Notify for Eclipse SE to reinstall the prerequisites. If running as an Administrator or with UAC set to Never Notify does not install the prerequisites, the prerequisites can be installed manually. Contained in the ISSetupPrerequisites folder are the prerequisite files, each contained within their own folders. This folder is located in the same directory as the setup.exe. Double-click the prerequisite files to install them. If the prerequisite is already installed, a prompt will notify you and you can choose to cancel. Go through all prerequisite folders to ensure all have been installed.
  19. INFERRED_MATCH indicates CAAT was not able to match the email to the thread exactly but there was enough information to determine it likely belongs in this email thread
  20. INFERRED_MATCH indicates CAAT was not able to match the email to the thread exactly but there was enough information to determine it likely belongs in this email thread
  21. What does it mean when CAATEmailReason has INFERRED_MATCH instead of ATTACHMENT? I am finding it in cases where I also have the ATTACHMENT message on email threads, but it appears to be in the place where I would expect to get the notice of a unique attachment.
  22. What does it mean when CAATEmailReason has INFERRED_MATCH instead of ATTACHMENT? I am finding it in cases where I also have the ATTACHMENT message on email threads, but it appears to be in the place where I would expect to get the notice of a unique attachment.
  23. Please see attached PDF. Ipro ADD 2016.3.0 Throughput Metrics.pdf
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