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Chris F

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  1. @Don Greco This depends on eligibility. If the license owner is up-to-date on TrialDirector 6 maintenance and the associated serial number eligibility falls within the updated version timeline, the software will activate. Obviously the user needs an internet connection. If the user obtained the updated version via other means and tries to install with a serial number that is out of maintenance and (by proxy) does not fall within that version's timeline - this would be a violation of the End User License Agreement. The software may give an error on activation and direct you to support. Using the example in your post, we assume the user is up-to-date on maintenance and has the latest version installed. If you are continually getting crashing (on launch?) or other issues we have seen the following rectify the issue: Option 1. Confirm this happens on more than one computer. Test installation on a computer that has a completely different Windows image. Option 2. Uninstall TrialDirector 6 and Uninstall any security or antivirus. You should only have Windows Defender on the system for this test. Reboot and reinstall TrialDirector 6. Test launch and other crash related issue. Option 3. Disable Microsoft Data Execution Prevention (DEP). Option 4. TrialDirector 6 is not supported on MacOS/Parallels and it's not supported on a Virtual Machine. It's also not supported on Citrix. Some users can get this to work over RDS/VPN but TD6 wasn't really designed for that. If you are deploying to any of the flavors mentioned in this option, uninstall and reinstall to a standard, bare-bones deployment of Windows 10. Option 5. Test the TrialDirector 6 Sample Case. Does said issue happen with that case? If not, the issue may be related to the case/data where this occurs. Could be a number of other issues (we'd have to see event viewer) but the bulk of TD6 crash problems might be fixed by moving to another computer or uninstalling AV/Security, reboot, reinstall TD6.
  2. Agreed. Since some of the industry has moved to remote depositions via video conferencing, (ZOOM, Teams, etc.) some workflows require post-production. TCP users may receive higher than normal resolution videos. IPRO suggests to check resolution on said videos before replacing them. If the video has a size higher than 1920x1080 (such as 4k) you must convert to 1920x1080 or lower. Once the videos have been normalized, replace using the steps above.
  3. @Don Greco Thanks for your feedback. TrialDirector 360 and Ipro for Desktop have been public-facing since Q4 2017. The latest release for both is 2021.6.0. More information available here. As for TrialDirector 6.8, the last version is 6.8.2070.2019 and was released in May 2019. For users that still have over the phone maintenance, they are welcome to contact our tech support line. For out-of-maintenance clients, you can file an issue over our ticketing system and via Ipro Community. All software eventually reaches Legacy status and TrialDirector 6.8 is no exception. Legacy Product Documentation
  4. Slow Motion and Super Slow Motion are available in the Transcript Manager only. In the TrialDirector Help File, it's shown if we do a search for slow (we've attached a screen below). The ability to slow the video will be dependent on your system codecs and environment. This will work for Transcript Manager but does not apply to Presentation Mode. If you would like to use Slow-Mo or Super Slow-Mo in Presentation Mode, this can only be achieved by adjusting the video in a 3rd-party program and then re-loading that video in TrialDirector under the Multimedia folder.
  5. For best results, Word should already be open - even if you just create a blank document. TrialDirector has to be able to hand-off to the third party program (in this case, Microsoft Word) so having it open to a blank doc in the background should help. If the Office plugins for this process are damaged or hijacked, you'll need to consult with your IT group on repairing those plugins. If you've tried the above steps, you can also try refreshing the plugins with the file below: inRichText6.svm.txt Download and rename the file to inRichText6.svm. Drop it into your TrialDirector 6 installation directory and relaunch TrialDirector.
  6. TrialDirector - Bottom tabs in TrialDirector do not respond. Fonts and icons are too small - seen on 4K monitors. TrialDirector, TimeCoder and TimelineXpress were never formatted to work in resolutions higher than 1920 X 1080. In addition to this, keep in mind that the courtroom may not have the ability to facilitate resolutions higher than 1920 X 1080. If you have a Microsoft Surface or a UHD display, you may be affected by this behavior. Microsoft has indicated that these systems may have issues displaying some software correctly in Windows (see below): https://support.microsoft.com/en-us/help/3025083/windows-scaling-issues-for-high-dpi-devices Each computer and display may be different. To get TrialDirector to work on your system, please try the following: 1. Right click your background and go to "Display Settings". 2. For resolution, set the selection to 1920 x 1080. Reboot your computer. 3. When this is complete, try launching TrialDirector to see if the bottom row of tabs are accessible. 4. If they are not functional, go back to Display Settings and set the scaling to 100%. This is found under the line that says "Change the size of text, apps and other items" 5. Reboot your system after applying the scaling change. 6. Test TrialDirector again. If the tabs are still not functional, set the scaling to 125%. 7. Reboot your system again. You will have to reboot your system each time for a change in scaling. 8. Keep adjusting the scaling each time, increasing it by 25%, then test the TrialDirector tabs. You may have to do this multiple times until the tabs, fonts and icons are operating at a satisfactory level. Make sure to reboot or logout / login every time a scaling change is applied.
  7. TrialDirector version 6.8.2070.2018 can accept all MP4's assuming they are H.264 compatible. If you are using a version below 6.8.2070.2018 then you might get a message of "Unsupported Multimedia". If you are on a lower version, please contact our sales team to see if you are eligible for the upgrade. If you are on the latest version, ensure your MP4's match the following parameters: In TrialDirector under Help > Contents you can also perform a search for "Supported File Formats". Click the line that says Supported Video Formats and this will take you to a page that lists all the formats TrialDirector supports. Multimedia formats are also included in this list.
  8. @jmiddleton101 Thanks for using our community forums. We've sent the latest TrialDirector 6 Network release to you via the last support ticket you created. That release is compatible with the Microsoft April 2018 update. Please respond to that ticket if you have any further questions.
  9. Patrick, thanks for posting to the Ipro Community. To address your question, Microsoft began scaling back MPEG-1 and MPEG-2 support back in 2012 when Windows 8 was released. We've been advising our users to gradually move to MPEG-4 (MP4) video as this handles better on newer OS'es such as Windows 10. If you've applied any of the previous Creator's updates or the April 2018 update from Microsoft, you will definitely need to be using MP4 for all videos and all depositions. We would suggest migrating all your future depos and video to MP4 or equivalent. See here for our community post on this topic last year.
  10. DepoView 6 launch or crash issues after recent Windows 10 updates. UPDATE - 8/27/2019 1. Some users may have downloaded and installed the DepoView 6.8.1802.2019 update but even after installing this update, the software will not launch. 2. If you have updated your Windows Security or 3rd Party Antivirus, you may be required to perform a complete uninstall and reinstall of DepoView 6. 3. Security / Antivirus can be manually updated or sometimes it will silently update in the background (without the user knowing it). 4. Perform an uninstall of DepoView 6 from Control Panel > Programs and Features. 5. From here, navigate to C:\Program Files (x86)\inData Corporation\DepoView 6 6. Delete the DepoView 6 folder. 7. Reboot your computer. 8. Once rebooted, run the DepoViewSetup.exe as a Windows Local Admin. See your IT Group for Local Admin information. 9. Test the software for any launch issues. If you are in maintenance, please contact Ipro Support if you have further issues. UPDATE - 06/24/2019 The same instructions below apply for Microsoft's 1903 update released in May. Your version may need to read 6.8.1802.2019 to avoid launch issues. If your DepoView installation is crashing or having launch issues and you are on Windows 10, please read the following: Check when your operating last updated itself using Windows Update. If it was within February 2018 to the current date, Microsoft has released specific updates that might cause launch issues within DepoView. You can try rolling back your update but be advised that Microsoft considers some updates critical and will not allow roll-back. Ipro has already updated DepoView to deal with the updates in question. The version that addresses this should read 6.8.1802.2018 as shown in the picture below: If you are on the DepoView 6 - 2019 install, it may read 6.8.1802.2019 Be advised that this will not show under the normal Help > About menu. This will only show in Windows Programs and Features as shown above. DepoView is provided free. If you are on version 2070, 1802, 1608 or earlier and are running DepoView on Windows 10, this software configuration may not work correctly and is not supported. Please download the latest DepoView from here: http://cdn.indatacorp.com/DEPOVIEW68S/DepoViewSetup.exe Limited support is available if you have obtained a deposition from your videographer. See support information below: Support: https://support.iprotech.com/ (877) 324-4776 or (602) 324-4780 Hours: 5am to 7pm, Monday through Friday (MST/AZ) If you are on version 6.8.1802.2018 and are still having issues launching, consider adding DepoView paths and exe files to your antivirus or security software. Please see your company IT Group for further instructions.
  11. TimelineXpress launch or crash issues after recent Windows 10 updates. UPDATE - 8/27/2019 1. Some users may have downloaded and installed the TimelineXpress 4.7.1802.2019 update but even after installing this update, the software will not launch. 2. If you have updated your Windows Security or 3rd Party Antivirus, you may be required to perform a complete uninstall and reinstall of TimelineXpress. 3. Security / Antivirus can be manually updated or sometimes it will silently update in the background (without the user knowing it). 4. Perform an uninstall of TimelineXpress from Control Panel > Programs and Features. 5. From here, navigate to C:\Program Files (x86)\inData Corporation\TimelineXpress 6. Delete the TimelineXpress folder. 7. Reboot your computer. 8. Once rebooted, run the TCP6WebSetup.exe as a Windows Local Admin. See your IT Group for Local Admin information. 9. Test the software for any launch issues. If you are in maintenance, please contact Ipro Support if you have further issues. UPDATE - 06/24/2019 The same instructions below apply for Microsoft's 1903 update released in May. Your version may need to read 4.7.1802.2019 to avoid launch issues. If your TimelineXpress installation is crashing or having launch issues and you are on Windows 10, please read the following: Check when your operating last updated itself using Windows Update. If it was within February 2018 to the current date, Microsoft has released specific updates that might cause launch issues within TimelineXpress. You can try rolling back your update but be advised that Microsoft considers some updates critical and will not allow roll-back. Ipro has already updated TimelineXpress to deal with the updates in question. The version that addresses this should read 4.7.1802.2018 as shown in the picture below: The version may read 4.7.1802.2019 for the 2019 install. Be advised that this will not show under the normal Help > About menu. This will only show in Windows Programs and Features as shown above. This update is available free to users that have an valid TimelineXpress serial number. If you are on version 2070, 1802, 1608 or earlier and are running TimelineXpress on Windows 10, this software configuration may not work correctly and is not supported. Please contact our technical support team to obtain the latest download of TimelineXpress: Support: https://support.iprotech.com/ (877) 324-4776 or (602) 324-4780 Hours: 5am to 7pm, Monday through Friday (MST/AZ) If you are on version 4.7.1802.2018 and are still having issues launching, consider adding TimelineXpress paths and exe files to your antivirus or security software. Please see your company IT Group for further instructions.
  12. TimeCoder Pro 6 launch or crash issues after recent Windows 10 updates. UPDATE - 8/27/2019 1. Some users may have downloaded and installed the TimeCoder Pro 6.8.2069.2019 update but even after installing this update, the software will not launch. 2. If you have updated your Windows Security or 3rd Party Antivirus, you may be required to perform a complete uninstall and reinstall of TimeCoder Pro 6 3. Security / Antivirus can be manually updated or sometimes it will silently update in the background (without the user knowing it). 4. Perform an uninstall of TimeCoder Pro 6 from Control Panel > Programs and Features. 5. From here, navigate to C:\Program Files (x86)\inData Corporation\TimeCoder Pro 6 6. Delete the TimeCoder Pro 6 folder. 7. Reboot your computer. 8. Once rebooted, run the TCP6WebSetup.exe as a Windows Local Admin. See your IT Group for Local Admin information. 9. Test the software for any launch issues. If you are in maintenance, please contact Ipro Support if you have further issues. UPDATE - 06/24/2019 The same instructions below apply for Microsoft's 1903 update released in May. Your version may need to read 6.8.2069.2019 to avoid launch issues. If your TimeCoder Pro installation is crashing or having launch issues and you are on Windows 10, please read the following: Check when your operating last updated itself using Windows Update. If it was within February 2018 to the current date, Microsoft has released specific updates that might cause launch issues within TimeCoder. You can try rolling back your update but be advised that Microsoft considers some updates critical and will not allow roll-back. Ipro has already updated TimeCoder to deal with the updates in question. The version that addresses this should read 6.8.2069.2018 as shown in the picture below: If you have the 2019 version, this should read 6.8.2069.2019 Be advised that this will not show under the normal Help > About menu. This will only show in Windows Programs and Features as shown above. This update is available free to users that have a valid TimeCoder Pro serial number. If you are on version 2070, 1802, 1608 or earlier and are running TimeCoder on Windows 10, this software configuration may not work correctly and is not supported. Please contact our technical support team to obtain the latest download of TimeCoder Pro 6. Support: https://support.iprotech.com/ (877) 324-4776 or (602) 324-4780 Hours: 5am to 7pm, Monday through Friday (MST/AZ) If you are on version 6.8.2069.2018 and are still having issues launching, consider adding TimeCoder paths and exe files to your antivirus or security software. Please see your company IT Group for further instructions.
  13. TrialDirector launch or crash issues after recent Windows 10 updates. UPDATE - 8/27/2019 1. Some users may have downloaded and installed the TrialDirector 6.8.2070.2019 update but even after installing this update, the software will not launch. 2. If you have updated your Windows Security or 3rd Party Antivirus, you may be required to perform a complete uninstall and reinstall of TrialDirector 6 3. Security / Antivirus can be manually updated or sometimes it will silently update in the background (without the user knowing it). 4. Perform an uninstall of TrialDirector 6 from Control Panel > Programs and Features. 5. From here, navigate to C:\Program Files (x86)\inData Corporation\TrialDirector 6 6. Delete the TrialDirector 6 folder. 7. Reboot your computer. 8. Once rebooted, run the TD6WebSetup.exe as a Windows Local Admin. See your IT Group for Local Admin information. 9. Test the software for any launch issues. If you are in maintenance, please contact Ipro Support if you have further issues. UPDATE - 06/24/2019 The same instructions below apply for Microsoft's 1903 update released in May. Your version may need to read 6.8.2070.2019 to avoid launch issues. If your TrialDirector installation is crashing or having launch issues and you are on Windows 10, please read the following: Check when your operating last updated itself using Windows Update. If it was within February 2018 to the current date, Microsoft has released specific updates that might cause launch issues within TrialDirector. You can try rolling back your update but be advised that Microsoft considers some updates critical and will not allow roll-back. Ipro has already updated TrialDirector to deal with the updates in question. The version that addresses this should read 6.8.2070.(year) as shown in the picture below. Users may see 6.8.2070.2019 if they have updated to the latest build. Below is an example: Be advised that this will not show under the normal Help > About menu. This will only show in Windows Programs and Features as shown above. This update is available to users that have an in maintenance TrialDirector serial number. If you are on version 2070.2018, 2070, 1802, 1608 or earlier and are running TrialDirector on Windows 10, this software configuration may not work correctly and is not supported. If you know that your serial number is in maintenance, please contact our technical support team to obtain the latest download of TrialDirector 6. Support: https://support.iprotech.com/ (877) 324-4776 or (602) 324-4780 Hours: 5am to 7pm, Monday through Friday (MST/AZ) If you are out of maintenance, please contact our sales team to renew maintenance: Sales: https://my.iprotech.com/WF---Contact-Us---Sales_LP.html 888-477-6463 Hours: 8am to 5pm, Monday through Friday (MST / AZ) If you are on version 6.8.2070.2019 and are still having issues launching, consider adding TrialDirector paths and exe files to your antivirus or security software. Please see your company IT Group for further instructions.
  14. Activating TimelineXpress Thanks for visiting the Ipro Community Forums! If you've installed TimelineXpress and are being prompted to enter an activation code, please go here: http://support.indatacorp.com/registration/register.aspx Please have your Serial Number and Product Registration ID available. Activation assumes that you have an available activation slot. If you are getting the message "No Remaining Activations" please ensure you have uninstalled TimelineXpress from at least one computer, then contact Ipro Technical Support. https://support.iprotech.com/
  15. Activating TimeCoder Pro 6 Thanks for visiting the Ipro Community Forums! If you've installed TimeCoder Pro 6 and are being prompted to enter an activation code, please go here: http://support.indatacorp.com/registration/register.aspx Please have your Serial Number and Product Registration ID available. Activation assumes that you have an available activation slot. If you are getting the message "No Remaining Activations" please ensure you have uninstalled TimeCoder Pro 6 from at least one computer, then contact Ipro Technical Support. https://support.iprotech.com/
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