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Chris F

Escalation Engineer
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  1. @Don Greco This depends on eligibility. If the license owner is up-to-date on TrialDirector 6 maintenance and the associated serial number eligibility falls within the updated version timeline, the software will activate. Obviously the user needs an internet connection. If the user obtained the updated version via other means and tries to install with a serial number that is out of maintenance and (by proxy) does not fall within that version's timeline - this would be a violation of the End User License Agreement. The software may give an error on activation and direct you to support. Using the example in your post, we assume the user is up-to-date on maintenance and has the latest version installed. If you are continually getting crashing (on launch?) or other issues we have seen the following rectify the issue: Option 1. Confirm this happens on more than one computer. Test installation on a computer that has a completely different Windows image. Option 2. Uninstall TrialDirector 6 and Uninstall any security or antivirus. You should only have Windows Defender on the system for this test. Reboot and reinstall TrialDirector 6. Test launch and other crash related issue. Option 3. Disable Microsoft Data Execution Prevention (DEP). Option 4. TrialDirector 6 is not supported on MacOS/Parallels and it's not supported on a Virtual Machine. It's also not supported on Citrix. Some users can get this to work over RDS/VPN but TD6 wasn't really designed for that. If you are deploying to any of the flavors mentioned in this option, uninstall and reinstall to a standard, bare-bones deployment of Windows 10. Option 5. Test the TrialDirector 6 Sample Case. Does said issue happen with that case? If not, the issue may be related to the case/data where this occurs. Could be a number of other issues (we'd have to see event viewer) but the bulk of TD6 crash problems might be fixed by moving to another computer or uninstalling AV/Security, reboot, reinstall TD6.
  2. Agreed. Since some of the industry has moved to remote depositions via video conferencing, (ZOOM, Teams, etc.) some workflows require post-production. TCP users may receive higher than normal resolution videos. IPRO suggests to check resolution on said videos before replacing them. If the video has a size higher than 1920x1080 (such as 4k) you must convert to 1920x1080 or lower. Once the videos have been normalized, replace using the steps above.
  3. @Don Greco Thanks for your feedback. TrialDirector 360 and Ipro for Desktop have been public-facing since Q4 2017. The latest release for both is 2021.6.0. More information available here. As for TrialDirector 6.8, the last version is 6.8.2070.2019 and was released in May 2019. For users that still have over the phone maintenance, they are welcome to contact our tech support line. For out-of-maintenance clients, you can file an issue over our ticketing system and via Ipro Community. All software eventually reaches Legacy status and TrialDirector 6.8 is no exception. Legacy Product Documentation
  4. Slow Motion and Super Slow Motion are available in the Transcript Manager only. In the TrialDirector Help File, it's shown if we do a search for slow (we've attached a screen below). The ability to slow the video will be dependent on your system codecs and environment. This will work for Transcript Manager but does not apply to Presentation Mode. If you would like to use Slow-Mo or Super Slow-Mo in Presentation Mode, this can only be achieved by adjusting the video in a 3rd-party program and then re-loading that video in TrialDirector under the Multimedia folder.
  5. For best results, Word should already be open - even if you just create a blank document. TrialDirector has to be able to hand-off to the third party program (in this case, Microsoft Word) so having it open to a blank doc in the background should help. If the Office plugins for this process are damaged or hijacked, you'll need to consult with your IT group on repairing those plugins. If you've tried the above steps, you can also try refreshing the plugins with the file below: inRichText6.svm.txt Download and rename the file to inRichText6.svm. Drop it into your TrialDirector 6 installation directory and relaunch TrialDirector.
  6. TrialDirector - Bottom tabs in TrialDirector do not respond. Fonts and icons are too small - seen on 4K monitors. TrialDirector, TimeCoder and TimelineXpress were never formatted to work in resolutions higher than 1920 X 1080. In addition to this, keep in mind that the courtroom may not have the ability to facilitate resolutions higher than 1920 X 1080. If you have a Microsoft Surface or a UHD display, you may be affected by this behavior. Microsoft has indicated that these systems may have issues displaying some software correctly in Windows (see below): https://support.microsoft.com/en-us/help/3025083/windows-scaling-issues-for-high-dpi-devices Each computer and display may be different. To get TrialDirector to work on your system, please try the following: 1. Right click your background and go to "Display Settings". 2. For resolution, set the selection to 1920 x 1080. Reboot your computer. 3. When this is complete, try launching TrialDirector to see if the bottom row of tabs are accessible. 4. If they are not functional, go back to Display Settings and set the scaling to 100%. This is found under the line that says "Change the size of text, apps and other items" 5. Reboot your system after applying the scaling change. 6. Test TrialDirector again. If the tabs are still not functional, set the scaling to 125%. 7. Reboot your system again. You will have to reboot your system each time for a change in scaling. 8. Keep adjusting the scaling each time, increasing it by 25%, then test the TrialDirector tabs. You may have to do this multiple times until the tabs, fonts and icons are operating at a satisfactory level. Make sure to reboot or logout / login every time a scaling change is applied.
  7. TrialDirector version 6.8.2070.2018 can accept all MP4's assuming they are H.264 compatible. If you are using a version below 6.8.2070.2018 then you might get a message of "Unsupported Multimedia". If you are on a lower version, please contact our sales team to see if you are eligible for the upgrade. If you are on the latest version, ensure your MP4's match the following parameters: In TrialDirector under Help > Contents you can also perform a search for "Supported File Formats". Click the line that says Supported Video Formats and this will take you to a page that lists all the formats TrialDirector supports. Multimedia formats are also included in this list.
  8. @jmiddleton101 Thanks for using our community forums. We've sent the latest TrialDirector 6 Network release to you via the last support ticket you created. That release is compatible with the Microsoft April 2018 update. Please respond to that ticket if you have any further questions.
  9. Patrick, thanks for posting to the Ipro Community. To address your question, Microsoft began scaling back MPEG-1 and MPEG-2 support back in 2012 when Windows 8 was released. We've been advising our users to gradually move to MPEG-4 (MP4) video as this handles better on newer OS'es such as Windows 10. If you've applied any of the previous Creator's updates or the April 2018 update from Microsoft, you will definitely need to be using MP4 for all videos and all depositions. We would suggest migrating all your future depos and video to MP4 or equivalent. See here for our community post on this topic last year.
  10. DepoView 6 launch or crash issues after recent Windows 10 updates. UPDATE - 8/27/2019 1. Some users may have downloaded and installed the DepoView 6.8.1802.2019 update but even after installing this update, the software will not launch. 2. If you have updated your Windows Security or 3rd Party Antivirus, you may be required to perform a complete uninstall and reinstall of DepoView 6. 3. Security / Antivirus can be manually updated or sometimes it will silently update in the background (without the user knowing it). 4. Perform an uninstall of DepoView 6 from Control Panel > Programs and Features. 5. From here, navigate to C:\Program Files (x86)\inData Corporation\DepoView 6 6. Delete the DepoView 6 folder. 7. Reboot your computer. 8. Once rebooted, run the DepoViewSetup.exe as a Windows Local Admin. See your IT Group for Local Admin information. 9. Test the software for any launch issues. If you are in maintenance, please contact Ipro Support if you have further issues. UPDATE - 06/24/2019 The same instructions below apply for Microsoft's 1903 update released in May. Your version may need to read 6.8.1802.2019 to avoid launch issues. If your DepoView installation is crashing or having launch issues and you are on Windows 10, please read the following: Check when your operating last updated itself using Windows Update. If it was within February 2018 to the current date, Microsoft has released specific updates that might cause launch issues within DepoView. You can try rolling back your update but be advised that Microsoft considers some updates critical and will not allow roll-back. Ipro has already updated DepoView to deal with the updates in question. The version that addresses this should read 6.8.1802.2018 as shown in the picture below: If you are on the DepoView 6 - 2019 install, it may read 6.8.1802.2019 Be advised that this will not show under the normal Help > About menu. This will only show in Windows Programs and Features as shown above. DepoView is provided free. If you are on version 2070, 1802, 1608 or earlier and are running DepoView on Windows 10, this software configuration may not work correctly and is not supported. Please download the latest DepoView from here: http://cdn.indatacorp.com/DEPOVIEW68S/DepoViewSetup.exe Limited support is available if you have obtained a deposition from your videographer. See support information below: Support: https://support.iprotech.com/ (877) 324-4776 or (602) 324-4780 Hours: 5am to 7pm, Monday through Friday (MST/AZ) If you are on version 6.8.1802.2018 and are still having issues launching, consider adding DepoView paths and exe files to your antivirus or security software. Please see your company IT Group for further instructions.
  11. TimelineXpress launch or crash issues after recent Windows 10 updates. UPDATE - 8/27/2019 1. Some users may have downloaded and installed the TimelineXpress 4.7.1802.2019 update but even after installing this update, the software will not launch. 2. If you have updated your Windows Security or 3rd Party Antivirus, you may be required to perform a complete uninstall and reinstall of TimelineXpress. 3. Security / Antivirus can be manually updated or sometimes it will silently update in the background (without the user knowing it). 4. Perform an uninstall of TimelineXpress from Control Panel > Programs and Features. 5. From here, navigate to C:\Program Files (x86)\inData Corporation\TimelineXpress 6. Delete the TimelineXpress folder. 7. Reboot your computer. 8. Once rebooted, run the TCP6WebSetup.exe as a Windows Local Admin. See your IT Group for Local Admin information. 9. Test the software for any launch issues. If you are in maintenance, please contact Ipro Support if you have further issues. UPDATE - 06/24/2019 The same instructions below apply for Microsoft's 1903 update released in May. Your version may need to read 4.7.1802.2019 to avoid launch issues. If your TimelineXpress installation is crashing or having launch issues and you are on Windows 10, please read the following: Check when your operating last updated itself using Windows Update. If it was within February 2018 to the current date, Microsoft has released specific updates that might cause launch issues within TimelineXpress. You can try rolling back your update but be advised that Microsoft considers some updates critical and will not allow roll-back. Ipro has already updated TimelineXpress to deal with the updates in question. The version that addresses this should read 4.7.1802.2018 as shown in the picture below: The version may read 4.7.1802.2019 for the 2019 install. Be advised that this will not show under the normal Help > About menu. This will only show in Windows Programs and Features as shown above. This update is available free to users that have an valid TimelineXpress serial number. If you are on version 2070, 1802, 1608 or earlier and are running TimelineXpress on Windows 10, this software configuration may not work correctly and is not supported. Please contact our technical support team to obtain the latest download of TimelineXpress: Support: https://support.iprotech.com/ (877) 324-4776 or (602) 324-4780 Hours: 5am to 7pm, Monday through Friday (MST/AZ) If you are on version 4.7.1802.2018 and are still having issues launching, consider adding TimelineXpress paths and exe files to your antivirus or security software. Please see your company IT Group for further instructions.
  12. TimeCoder Pro 6 launch or crash issues after recent Windows 10 updates. UPDATE - 8/27/2019 1. Some users may have downloaded and installed the TimeCoder Pro 6.8.2069.2019 update but even after installing this update, the software will not launch. 2. If you have updated your Windows Security or 3rd Party Antivirus, you may be required to perform a complete uninstall and reinstall of TimeCoder Pro 6 3. Security / Antivirus can be manually updated or sometimes it will silently update in the background (without the user knowing it). 4. Perform an uninstall of TimeCoder Pro 6 from Control Panel > Programs and Features. 5. From here, navigate to C:\Program Files (x86)\inData Corporation\TimeCoder Pro 6 6. Delete the TimeCoder Pro 6 folder. 7. Reboot your computer. 8. Once rebooted, run the TCP6WebSetup.exe as a Windows Local Admin. See your IT Group for Local Admin information. 9. Test the software for any launch issues. If you are in maintenance, please contact Ipro Support if you have further issues. UPDATE - 06/24/2019 The same instructions below apply for Microsoft's 1903 update released in May. Your version may need to read 6.8.2069.2019 to avoid launch issues. If your TimeCoder Pro installation is crashing or having launch issues and you are on Windows 10, please read the following: Check when your operating last updated itself using Windows Update. If it was within February 2018 to the current date, Microsoft has released specific updates that might cause launch issues within TimeCoder. You can try rolling back your update but be advised that Microsoft considers some updates critical and will not allow roll-back. Ipro has already updated TimeCoder to deal with the updates in question. The version that addresses this should read 6.8.2069.2018 as shown in the picture below: If you have the 2019 version, this should read 6.8.2069.2019 Be advised that this will not show under the normal Help > About menu. This will only show in Windows Programs and Features as shown above. This update is available free to users that have a valid TimeCoder Pro serial number. If you are on version 2070, 1802, 1608 or earlier and are running TimeCoder on Windows 10, this software configuration may not work correctly and is not supported. Please contact our technical support team to obtain the latest download of TimeCoder Pro 6. Support: https://support.iprotech.com/ (877) 324-4776 or (602) 324-4780 Hours: 5am to 7pm, Monday through Friday (MST/AZ) If you are on version 6.8.2069.2018 and are still having issues launching, consider adding TimeCoder paths and exe files to your antivirus or security software. Please see your company IT Group for further instructions.
  13. TrialDirector launch or crash issues after recent Windows 10 updates. UPDATE - 8/27/2019 1. Some users may have downloaded and installed the TrialDirector 6.8.2070.2019 update but even after installing this update, the software will not launch. 2. If you have updated your Windows Security or 3rd Party Antivirus, you may be required to perform a complete uninstall and reinstall of TrialDirector 6 3. Security / Antivirus can be manually updated or sometimes it will silently update in the background (without the user knowing it). 4. Perform an uninstall of TrialDirector 6 from Control Panel > Programs and Features. 5. From here, navigate to C:\Program Files (x86)\inData Corporation\TrialDirector 6 6. Delete the TrialDirector 6 folder. 7. Reboot your computer. 8. Once rebooted, run the TD6WebSetup.exe as a Windows Local Admin. See your IT Group for Local Admin information. 9. Test the software for any launch issues. If you are in maintenance, please contact Ipro Support if you have further issues. UPDATE - 06/24/2019 The same instructions below apply for Microsoft's 1903 update released in May. Your version may need to read 6.8.2070.2019 to avoid launch issues. If your TrialDirector installation is crashing or having launch issues and you are on Windows 10, please read the following: Check when your operating last updated itself using Windows Update. If it was within February 2018 to the current date, Microsoft has released specific updates that might cause launch issues within TrialDirector. You can try rolling back your update but be advised that Microsoft considers some updates critical and will not allow roll-back. Ipro has already updated TrialDirector to deal with the updates in question. The version that addresses this should read 6.8.2070.(year) as shown in the picture below. Users may see 6.8.2070.2019 if they have updated to the latest build. Below is an example: Be advised that this will not show under the normal Help > About menu. This will only show in Windows Programs and Features as shown above. This update is available to users that have an in maintenance TrialDirector serial number. If you are on version 2070.2018, 2070, 1802, 1608 or earlier and are running TrialDirector on Windows 10, this software configuration may not work correctly and is not supported. If you know that your serial number is in maintenance, please contact our technical support team to obtain the latest download of TrialDirector 6. Support: https://support.iprotech.com/ (877) 324-4776 or (602) 324-4780 Hours: 5am to 7pm, Monday through Friday (MST/AZ) If you are out of maintenance, please contact our sales team to renew maintenance: Sales: https://my.iprotech.com/WF---Contact-Us---Sales_LP.html 888-477-6463 Hours: 8am to 5pm, Monday through Friday (MST / AZ) If you are on version 6.8.2070.2019 and are still having issues launching, consider adding TrialDirector paths and exe files to your antivirus or security software. Please see your company IT Group for further instructions.
  14. Activating TimelineXpress Thanks for visiting the Ipro Community Forums! If you've installed TimelineXpress and are being prompted to enter an activation code, please go here: http://support.indatacorp.com/registration/register.aspx Please have your Serial Number and Product Registration ID available. Activation assumes that you have an available activation slot. If you are getting the message "No Remaining Activations" please ensure you have uninstalled TimelineXpress from at least one computer, then contact Ipro Technical Support. https://support.iprotech.com/
  15. Activating TimeCoder Pro 6 Thanks for visiting the Ipro Community Forums! If you've installed TimeCoder Pro 6 and are being prompted to enter an activation code, please go here: http://support.indatacorp.com/registration/register.aspx Please have your Serial Number and Product Registration ID available. Activation assumes that you have an available activation slot. If you are getting the message "No Remaining Activations" please ensure you have uninstalled TimeCoder Pro 6 from at least one computer, then contact Ipro Technical Support. https://support.iprotech.com/
  16. Activating TrialDirector 6 Thanks for visiting the Ipro Community Forums! If you've installed TrialDirector 6 and are being prompted to enter an activation code, please go here: http://support.indatacorp.com/registration/register.aspx Please have your Serial Number and Product Registration ID available. Activation assumes that you have an available activation slot. If you are getting the message "No Remaining Activations" please ensure you have uninstalled TrialDirector from at least one computer, then contact Ipro Technical Support. https://support.iprotech.com/
  17. Hello Patrick. Thanks for using our forums. In regards to your questions... 1. Will we be able to export in 16:9? Yes. In addition to 16:9 we plan to also have closed captions and transitions. We've re-built the video import / export tools so we expect to have less codec issues and restrictions. 2. Will changing/arranging/merging/splitting clips and segments be as easy and user-friendly as it is in OnCue? Yes. 3. Will we get highlighted clip reports like in OnCue? If you have an example of a highlighted clip report, please send us an example and we will pass it to our development team. Thanks again for all your patience.
  18. TrialDirector: Create Clips Through Case Library To create a clip in Case Library, select your clip and then look for the circular button at the left below the video playback window. This button will pop out the clip editor with two boxes showing numbers. The left set of zeros is the start of the clip with the button to set the start of the clip looking like an arrow pointing at the beginning of a line. The button to set the end of the clip is an arrow pointing at the end of a line located on the right. You can advance the time in the clip using the scrubber bar located just above the two sets of numbers. To create the clip, use the arrow pointing up on the bar across the bottom of the clip editor. To export the clip, create a multiplayer workbook, add the clip to the workbook by dragging it on top of the workbook, and then right click on the workbook, select send workbook contents to > multiplay video file. You can normally leave the profile settings on auto and once you choose a location for the video to save, click the send button. Review your clip after the export completes. Be advised that this may not work with some file-types such as MTS and WAV.
  19. Hello Dave. A few things to check here: 1. Are you getting sound out of any other programs in Windows? Such as Windows Media Player? 2. Is this affecting all your depositions or just 1 deposition? 3. Does this happen with the Stacy King deposition found in the TrialDirector 6 Sample Case? If you don't have that Sample Data, try downloading it here: http://www.indatacorp.com/downloads/software/TD6SampleData.asp 4. One final thing to check, right click on the volume icon in Windows. Choose "Open Volume Mixer". In here you may find multiple levels to adjust for sound. Ensure that the TrialDirector 6 sound isn't low or muted.
  20. Hello. Training and certification would ensure you have everything to operate in a courtroom environment. If you will just be reviewing and need some surface level knowledge, you can instead download a 30-day evaluation of TrialDirector 6. See below. You will need to fill out a form to request the download link. https://iprotech.com/software/trial-director/ Click the "Free Evaluation License" and fill out the form. Within the software you can go to Help > Contents. Within that help menu, you can go to Introducing TrialDirector and follow along with the topics to begin learning. The 30-day evaluation is fully functional except that printing may leave a watermark on your docs. Transcripts are limited to 25 pages.
  21. [ATTACH=CONFIG]n2318[/ATTACH] MPEG-1 and MPEG-2 Compatibility in Windows 8 and Windows 10 ​Microsoft dropped out-of-the-box support for DVD Playback including Windows Media Center, MPEG-1 and MPEG-2 playback. This was confirmed per the release of Windows 8 and continued to be an issue for Windows 10. Why did Microsoft do this? See below. See here for comments from Microsoft: https://blogs.msdn.microsoft.com/b8/...-in-windows-8/ See here for File Types supported by Windows Media Player: https://support.microsoft.com/en-us/...s-media-player --- On that same page, scroll down to the section "Detailed information about supported file types". Expand the "Moving Pictures Experts Group (.mpg, .mpeg, .m1v, .mp2, .mp3, .mpa, .mpe, .mpv2, .m3u)" ***The Moving Picture Experts Group develop the Moving Picture Experts Group (MPEG) standards. These standards are an evolving set of standards for video and audio compression. MPEG-1 (.mpeg, .mpg, .m1v) This standard permits the coding of progressive video at a transmission rate of about 1.5 million bits per second (bps). This file format was designed specifically for use with Video-CD and CD-i media. The most common implementations of the MPEG-1 standard provides a video resolution of 352x240 at 30 frames per second (fps). When you use this standard, you receive a video that is slightly lower-quality than typical VCR videos. Files that use the .m1v extension typically are MPEG-1 elementary streams that contain only video information. Files that use .mpg or .mpeg extensions typically are MPEG-1 system streams that contain MPEG-1-encoded video and MPEG-1 Layer II (MP2)-encoded audio. However, MPEG-1 system streams do not exclusively use the .mpg and .mpeg extensions. MPEG-2 program streams also frequently use .mpg and .mpeg file extensions, but they contain MPEG-2-encoded video. Because Microsoft Windows operating systems provide only an MPEG-1 video decoder, Windows Media Player cannot play MPEG-2 program streams without an additional MPEG-2 video decoder (also known as a DVD decoder pack) installed. For more information about purchasing DVD decoder packs, visit the following Microsoft Web site: https://support.microsoft.com/en-us/help/10771 Here is a link to the Windows DVD Player in the Microsoft App store: https://www.microsoft.com/en-us/stor...r/9nblggh2j19w (DVD files are literally MPEG-2 and MPEG-1 files wrapped in a authoring code such as a VOB container) The decision was made by Microsoft because the decoders used for the above formats required royalties to be paid to Intellectual Property Owners. Microsoft was responsible for the payment of all royalties. This was a business decision made per Microsoft and has an impact on users of their OS'es. This also has an impact on any software that uses Windows Media Player for rendering - such as Windows Presentation Foundation (WPF) and Windows Communication Foundation (WCF). Both of these components are used heavily by TrialDirector and TrialDirector Presentation. MPEG-4 doesnt use VOB so it's not subject to the above codec demands, however, MPEG-4 isn't natively supported by Microsoft OS'es so it too may require iPro's inData Audio Video Codec Pack to set priority correctly - see the link below: http://www2.indatacorp.com/apps/CODEC/CodecPack.exe MPEG-4 Parameters listed in the iPro (inData) MPEG-4 Encoding Utility are the recommended parameters for MPEG-4 functionality in TrialDirector 6. This only applies to raw video as the source from the camera it was shot with. If the user is converting a video to those parameters and it's not the root video from the camera, then there's no guarantee that the video will playback or cut correctly. Converting a previously converted file is not best practice. Playback and clip cut accuracy in TrialDirector is subject to whatever codecs are set as highest priority in the users system. If any other troubleshooting software was used outside of our Technical Support calls (such as DSFMgr.exe, ClearAMCache.exe, GraphEdit.exe, MediaInfo.exe, or Procexp.exe) then priority may be locked to an unsupported codec. iPro Technical Support has been trained in the use of these programs will not be able to assist users that have taken it upon themselves to use troubleshooting tools they have not been trained with. For some problematic videos, Technical Support must test on a barebones install of Windows. These test installs include ONLY the following: ----- A supported operating system ----- Critical updates for the operating system ----- Any needed drivers ----- Microsoft.NET versions 2.0 to 4.7 (as of this article) ----- iPro (inData) Audio Video Codec Pack ----- TrialDirector 6 ----- Native software needed for documents such as Adobe Acrobat and Microsoft Office. No other 3rd software is permitted. This includes DVD Burning software, video edtiting software, codec packs, media editing software and media playback software. Beyond the listed options above, we are open to screen capturing the video as a completely different file (MPEG-4) with the correct parameters. The general rule of thumb is - if the TrialDirector 6 Sample Data and client data has the same issues on the same system, it's an environmental issue with the computer(s) in question. If only one video has the issue but others play fine, it's an issue with the problem video.
  22. MPEG-1 and MPEG-2 Compatibility in Windows 8 and Windows 10 ​Microsoft dropped out-of-the-box support for DVD Playback including Windows Media Center, MPEG-1 and MPEG-2 playback. This was confirmed per the release of Windows 8 and continued to be an issue for Windows 10. Why did Microsoft do this? See below. See here for comments from Microsoft: https://blogs.msdn.microsoft.com/b8/...-in-windows-8/ See here for File Types supported by Windows Media Player: https://support.microsoft.com/en-us/...s-media-player --- On that same page, scroll down to the section "Detailed information about supported file types". Expand the "Moving Pictures Experts Group (.mpg, .mpeg, .m1v, .mp2, .mp3, .mpa, .mpe, .mpv2, .m3u)" ***The Moving Picture Experts Group develop the Moving Picture Experts Group (MPEG) standards. These standards are an evolving set of standards for video and audio compression. MPEG-1 (.mpeg, .mpg, .m1v) This standard permits the coding of progressive video at a transmission rate of about 1.5 million bits per second (bps). This file format was designed specifically for use with Video-CD and CD-i media. The most common implementations of the MPEG-1 standard provides a video resolution of 352x240 at 30 frames per second (fps). When you use this standard, you receive a video that is slightly lower-quality than typical VCR videos. Files that use the .m1v extension typically are MPEG-1 elementary streams that contain only video information. Files that use .mpg or .mpeg extensions typically are MPEG-1 system streams that contain MPEG-1-encoded video and MPEG-1 Layer II (MP2)-encoded audio. However, MPEG-1 system streams do not exclusively use the .mpg and .mpeg extensions. MPEG-2 program streams also frequently use .mpg and .mpeg file extensions, but they contain MPEG-2-encoded video. Because Microsoft Windows operating systems provide only an MPEG-1 video decoder, Windows Media Player cannot play MPEG-2 program streams without an additional MPEG-2 video decoder (also known as a DVD decoder pack) installed. For more information about purchasing DVD decoder packs, visit the following Microsoft Web site: https://support.microsoft.com/en-us/help/10771 Here is a link to the Windows DVD Player in the Microsoft App store: https://www.microsoft.com/en-us/stor...r/9nblggh2j19w (DVD files are literally MPEG-2 and MPEG-1 files wrapped in a authoring code such as a VOB container) The decision was made by Microsoft because the decoders used for the above formats required royalties to be paid to Intellectual Property Owners. Microsoft was responsible for the payment of all royalties. This was a business decision made per Microsoft and has an impact on users of their OS'es. This also has an impact on any software that uses Windows Media Player for rendering - such as Windows Presentation Foundation (WPF) and Windows Communication Foundation (WCF). Both of these components are used heavily by TrialDirector and TrialDirector Presentation. MPEG-4 doesnt use VOB so it's not subject to the above codec demands, however, MPEG-4 isn't natively supported by Microsoft OS'es so it too may require iPro's inData Audio Video Codec Pack to set priority correctly - see the link below: http://www2.indatacorp.com/apps/CODEC/CodecPack.exe MPEG-4 Parameters listed in the iPro (inData) MPEG-4 Encoding Utility are the recommended parameters for MPEG-4 functionality in TrialDirector 6. This only applies to raw video as the source from the camera it was shot with. If the user is converting a video to those parameters and it's not the root video from the camera, then there's no guarantee that the video will playback or cut correctly. Converting a previously converted file is not best practice. Playback and clip cut accuracy in TrialDirector is subject to whatever codecs are set as highest priority in the users system. If any other troubleshooting software was used outside of our Technical Support calls (such as DSFMgr.exe, ClearAMCache.exe, GraphEdit.exe, MediaInfo.exe, or Procexp.exe) then priority may be locked to an unsupported codec. iPro Technical Support has been trained in the use of these programs will not be able to assist users that have taken it upon themselves to use troubleshooting tools they have not been trained with. For some problematic videos, Technical Support must test on a barebones install of Windows. These test installs include ONLY the following: ----- A supported operating system ----- Critical updates for the operating system ----- Any needed drivers ----- Microsoft.NET versions 2.0 to 4.7 (as of this article) ----- iPro (inData) Audio Video Codec Pack ----- TrialDirector 6 ----- Native software needed for documents such as Adobe Acrobat and Microsoft Office. No other 3rd software is permitted. This includes DVD Burning software, video edtiting software, codec packs, media editing software and media playback software. Beyond the listed options above, we are open to screen capturing the video as a completely different file (MPEG-4) with the correct parameters. The general rule of thumb is - if the TrialDirector 6 Sample Data and client data has the same issues on the same system, it's an environmental issue with the computer(s) in question. If only one video has the issue but others play fine, it's an issue with the problem video.
  23. [ATTACH=CONFIG]n2207[/ATTACH] Ipro (inData) Video Utilities: Transcoders and DVD Extractor usage.​ Ipro products receive a variety of video formats to work with. Some formats cannot be ingested properly into all programs. For this​ issue, ​Ipro created a set of utilities and extractors to convert media into a usable format. The utilities covered in this article are as follows: [TABLE=align: left, border: 17, cellpadding: 17] [TR] [TD]MPEG-1 and 2 Encoding Utility​ (Transcoder)​​​[/TD] [/TR] [TR] [TD]*MPEG-4 Encoding ​Utility[/TD] [/TR] [TR] [TD]*DV-AVI to MPEG-1 and 2 Encoding Utility​[/TD] [/TR] [TR] [TD]*DVD Extractor Utility​[/TD] [/TR] [/TABLE] Accessing all Ipro Utilities TimeCoder Pro 6 clients have exclusive access to all of our utilities via our TimeCoder Pro 6 Administrator Portal. Clients would login at timecoderpro.indatacorp.com as seen on the page below: [ATTACH=CONFIG]n2208[/ATTACH] ​​​ Once the client logs in, the utilities can be accessed from the resources tab (shown below): [ATTACH=CONFIG]n2209[/ATTACH] ​For our non-TimeCoder Pro 6 clients, they also have access to the utilities via Technical Support. If a client requests a link, they can be emailed on demand. In regards to Technical Requirements, all utilities require installation of Microsoft.NET versions 2.0 to current (4.7 as of this article) to function properly. If .NET is not installed or not working properly, the user may have issues such as non-responsive fields or the utilities will just not open. The utilities may also prompt for install of Microsoft.NET related components before launching. ​MPEG-1 and 2 Encoding ​Utility​​ (Transcoder) Of all our utilities, the MPEG-1 and 2 Encoding Utility (Transcoder)​ is used about half the time. MPEG-4 is emerging as the format of choice though as it's more compatible with newer operating systems. After opening the MPEG-1 and 2 Encoding Utility, the user would simply fill out the fields (shown below): [ATTACH=CONFIG]n2210[/ATTACH] ​ ​ As one of the final steps, the user needs to choose an output format. If the user wants to get technical specifications of the output file, they can hover over any of the bullets for more details (shown below): [ATTACH=CONFIG]n2211[/ATTACH] ​ ​ If the video provided is usable, the progress bar should should move along after pressing "Begin". Status and parameters are listed at the very bottom of the utility (shown below): [ATTACH=CONFIG]n2212[/ATTACH] ​​ Extended troubleshooting on the ​​​MPEG-1 and 2 Encoding Utility: The user can transcode most filetypes from source to MPEG-1 or MPEG-2, however, if the file itself has bad headers or incompatible structure - the utility may hang. If the progress bar suddenly stops or goes to a (Not Responding) status, the transcoder may be navigating a part that requires more time. If the transcoder stays on the (Not Responding) status for a very long time and is stuck on "Initializing...", it could mean that the media supplied is not usable (shown below): [ATTACH=CONFIG]n2214[/ATTACH] In this case, the user would have to end task on the "MPEG Video Transcoder (32 bit)" in the Task Manager (shown below): [ATTACH=CONFIG]n2215[/ATTACH] ​ By ending the MPEG Video Transcoder (32 bit) task, this may cause the Transcoder to continue building the file in the background. The user can monitor this by refreshing Windows Explorer where the file is located. If the file is not building, the user should be aware of a secondary task that could leave the utility in limbo. That task is "MPlayer - Movie Player (32 bit)" and the user should end task on it before attempting another transcode or if there's no file build progress (shown below): [ATTACH=CONFIG]n2216[/ATTACH] Notes on ​​​MPEG-1 and 2 Encoding Utility​ data entry: The CTRL + C and CTRL + V funtionality will not work in the ​​​MPEG-1 and 2 Encoding Utility. The user must right click copy or right click paste within the fields if they were pasting in a path or filename as an example. If the user wants to convert a non-listed filetype with the ​​​MPEG-1 and 2 Encoding Utility​, they can use a wildcard in the browse dialog box such as *.* (enter). Some of our top call drivers for the MPEG-1 and 2 Encoding Utility​​ have to do with file extension. For the Output Filename field -- if the user writes out "Filename" instead of "Filename.mpg",the utility may produce a blank file that can't be used. For the best user experience, we need to instruct that the filename and extension be written out.​ MPEG-4 Encoding ​Utility​​ ​With more high resolution video formats, MPEG-4 (MP4) is the clear choice for trial presentation today and in the future. This format provides users with HD quality, 16x9 ratio and picture in picture options. In most cases an MP4 provides better quality and smaller filesize over an MPEG-2. MP4's will also cooperate with 64-bit codec layers which is important in modern operating systems like Windows 10. The image shows how a user would fill out fields in the MPEG-4 Encoding Utility (shown below)​: [ATTACH=CONFIG]n2229[/ATTACH] [ATTACH=CONFIG]n2937[/ATTACH] The MPEG-4 Encoding​ differs a little from the other utilities as in where the user presses the "Begin" button - a dialog box appears before moving to the progress bar. Parameters are displayed on this dialog box as informational and are not able to be changed directly. The dialog box parameters are listed (shown below): [ATTACH=CONFIG]n2241[/ATTACH] ​ The progress bar shown is similar to other utilities. The user will not only see that the encoding finished but they will also get a dialog box showing completion (shown below): [ATTACH=CONFIG]n2242[/ATTACH] Notes on MPEG-4 Encoding Utility​ data entry: The CTRL + C and CTRL + V funtionality will not work in the ​​​MPEG-4 Encoding Utility​. The user must right click copy or right click paste within the fields if they were pasting in a path or filename as an example. If the user wants to convert a non-listed filetype with the MPEG-4 Encoding Utility​, they can use a wildcard in the browse dialog box such as *.* (enter). Some of our top call drivers for the MPEG-4 Encoding Utility​​ have to do with file extension. For the Output Filename field -- if the user writes out "Filename" instead of "Filename.mp4", the utility may produce a blank file that can't be used. For the best user experience, we need to instruct that the filename and extension be written out. ​ DV-AVI to MPEG-1 and 2 Encoding Utility DV-AVI or AVI container in general is going to be an uncompressed format. While suitable for presenting directly from a camera or video editing program, these files are very large in size and may not be suitable for playback in TrialDirector. The DV-AVI to MPEG-1 and 2 Encoding Utility will convert the source file AVI to a format with smaller size and greater compatibility. Below is an example of all fields filled out in the DV-AVI to MPEG-1 and 2 Encoding Utility (shown below):​ [ATTACH=CONFIG]n2243[/ATTACH] ​The DV-AVI to MPEG-1 and 2 Encoding Utility is our least used of all utilities. ​Most videographers will already have software to convert non-compliant source video to a format that works with our products. The DV-AVI to MPEG-1 and 2 Encoding Utility is provided as a courtesy for users that do not already have a conversion solution. Parameters are listed by hovering over any of the bullets or lines within Step 3 section of the utility. Notes on DV-AVI to MPEG-1 and 2 Encoding Utility: The CTRL + C and CTRL + V funtionality will not work in the ​​​DV-AVI to MPEG-1 and 2 Encoding Utility​. The user must right click copy or right click paste within the fields if they were pasting in a path or filename as an example. If the user wants to convert a non-listed filetype with the DV-AVI to MPEG-1 and 2 Encoding Utility​​​, they can use a wildcard in the browse dialog box such as *.* (enter). Some of our top call drivers for the DV-AVI to MPEG-1 and 2 Encoding Utility​​​ have to do with file extension. For the "Filename for transcoded MPEG file" field -- if the user writes out "Filename" instead of "Filename.mpg", the utility may produce a blank file that can't be used. For the best user experience, we need to instruct that the filename and extension be written out.​ DVD Extractor Utility​​ The DVD Extractor Utility​ differs from all other Utilities because it relies on an authored source. This means the file structure has to match chapters and indexes like one would find in an authored DVD. Browsing the contents of an authored DVD in it's most purest form would show an "AUDIO_TS" folder and a "VIDEO_TS" folder on the root of the DVD. Most of the time, only the VIDEO_TS folder will have files in it. It's important to note that the files need to be in a structure that the DVD Extractor Utility​ recognizes and can work with. The ​DVD Extractor Utility can browse for a source Digital Video Disc two different ways. The most common way is via disc drive. ​Shown in the picture below, the "Step 1" field is pointing to "D:" as the example (shown below): [ATTACH=CONFIG]n2244[/ATTACH] ​​A user could also copy the entire VIDEO_TS folder to their desktop. The path for the "Step 1" field would look like the path in the picture (shown below): [ATTACH=CONFIG]n2245[/ATTACH] Manually copying the VIDEO_TS folder is also a great troubleshooting tool. (VIDEO_TS folder example shown below) If the DVD Extractor Utility​ has issues converting directly from the disc, the user could manually copy the VIDEO_TS folder from disc and then point to the directory above the VIDEO_TS folder where it resides on the computer. (Example: Copy the VIDEO_TS folder to the user desktop) If the user cannot copy the VIDEO_TS folder manually in Microsoft Windows without getting a CRC error or equivalent, then it's a problem either with the DVD Disc or the DVD Optical Drive. At this stage of troubleshooting, the user took Ipro products out of the equation and will need to seek other solutions outside of Ipro support scope. ​ [ATTACH=CONFIG]n2246[/ATTACH] As noted in the DVD Extractor Utility, it may not work with copyright-protected DVD's because the structure is secured. Notes on DVD Extractor Utility: The CTRL + C and CTRL + V funtionality will not work in the ​​​DVD Extractor Utility​. The user must right click copy or right click paste within the fields if they were pasting in a path or filename as an example. Summary / Recap:​ ​TimeCoder Pro 6 clients can find all these utilities at timecoderpro.indatacorp.com​. They are found under Resources > Utilities. Out of all Ipro (inData) utilities, The MPEG-1 and 2 Encoding Utility​ (Transcoder)​​ is used the most. MPEG-1 has best compatibility, however, it's the lowest quality. MPEG-4 Encoding ​Utility​​ is the only one that shows a parameters popup window before actually performing the encoding. DV-AVI to MPEG-1 and 2 Encoding Utility is the least used as most users should already have a program to encode their camera video to a usable format. The DVD Extractor Utility​​ requires an authored DVD or usable VIDEO_TS source folder in order to extract and encode to a valid format for TimeCoder or TrialDirector. None of the fields in any of the utilities will accept CTRL+C or CTRL+V. Most keyboard commands are ignored. Users will have to right click to copy and paste. Almost all of the utilities require the user to write out the file extension. Example: The correct format would be "Filename.mpg" instead of just "Filename". Please be advised that the Ipro Utilities mentioned in this article are provided as a courtesy to the client. Every video has different needs and may require additional processing outside of the Ipro Utilites to make them compatible. The Ipro Utilities are not a fix-all solution.
  24. Ipro (inData) Video Utilities: Transcoders and DVD Extractor usage.​ Ipro products receive a variety of video formats to work with. Some formats cannot be ingested properly into all programs. For this​ issue, ​Ipro created a set of utilities and extractors to convert media into a usable format. The utilities covered in this article are as follows: [TABLE=align: left, border: 17, cellpadding: 17] [TR] [TD]MPEG-1 and 2 Encoding Utility​ (Transcoder)​​​[/TD] [/TR] [TR] [TD]*MPEG-4 Encoding ​Utility[/TD] [/TR] [TR] [TD]*DV-AVI to MPEG-1 and 2 Encoding Utility​[/TD] [/TR] [TR] [TD]*DVD Extractor Utility​[/TD] [/TR] [/TABLE] Accessing all Ipro Utilities TimeCoder Pro 6 clients have exclusive access to all of our utilities via our TimeCoder Pro 6 Administrator Portal. Clients would login at timecoderpro.indatacorp.com as seen on the page below: ​​​ Once the client logs in, the utilities can be accessed from the resources tab (shown below): ​For our non-TimeCoder Pro 6 clients, they also have access to the utilities via Technical Support. If a client requests a link, they can be emailed on demand. In regards to Technical Requirements, all utilities require installation of Microsoft.NET versions 2.0 to current (4.7 as of this article) to function properly. If .NET is not installed or not working properly, the user may have issues such as non-responsive fields or the utilities will just not open. The utilities may also prompt for install of Microsoft.NET related components before launching. ​MPEG-1 and 2 Encoding ​Utility​​ (Transcoder) Of all our utilities, the MPEG-1 and 2 Encoding Utility (Transcoder)​ is used about half the time. MPEG-4 is emerging as the format of choice though as it's more compatible with newer operating systems. After opening the MPEG-1 and 2 Encoding Utility, the user would simply fill out the fields (shown below): ​ ​ As one of the final steps, the user needs to choose an output format. If the user wants to get technical specifications of the output file, they can hover over any of the bullets for more details (shown below): ​ ​ If the video provided is usable, the progress bar should should move along after pressing "Begin". Status and parameters are listed at the very bottom of the utility (shown below): ​​ Extended troubleshooting on the ​​​MPEG-1 and 2 Encoding Utility: The user can transcode most filetypes from source to MPEG-1 or MPEG-2, however, if the file itself has bad headers or incompatible structure - the utility may hang. If the progress bar suddenly stops or goes to a (Not Responding) status, the transcoder may be navigating a part that requires more time. If the transcoder stays on the (Not Responding) status for a very long time and is stuck on "Initializing...", it could mean that the media supplied is not usable (shown below): In this case, the user would have to end task on the "MPEG Video Transcoder (32 bit)" in the Task Manager (shown below): ​ By ending the MPEG Video Transcoder (32 bit) task, this may cause the Transcoder to continue building the file in the background. The user can monitor this by refreshing Windows Explorer where the file is located. If the file is not building, the user should be aware of a secondary task that could leave the utility in limbo. That task is "MPlayer - Movie Player (32 bit)" and the user should end task on it before attempting another transcode or if there's no file build progress (shown below): Notes on ​​​MPEG-1 and 2 Encoding Utility​ data entry: The CTRL + C and CTRL + V funtionality will not work in the ​​​MPEG-1 and 2 Encoding Utility. The user must right click copy or right click paste within the fields if they were pasting in a path or filename as an example. If the user wants to convert a non-listed filetype with the ​​​MPEG-1 and 2 Encoding Utility​, they can use a wildcard in the browse dialog box such as *.* (enter). Some of our top call drivers for the MPEG-1 and 2 Encoding Utility​​ have to do with file extension. For the Output Filename field -- if the user writes out "Filename" instead of "Filename.mpg",the utility may produce a blank file that can't be used. For the best user experience, we need to instruct that the filename and extension be written out.​ MPEG-4 Encoding ​Utility​​ ​With more high resolution video formats, MPEG-4 (MP4) is the clear choice for trial presentation today and in the future. This format provides users with HD quality, 16x9 ratio and picture in picture options. In most cases an MP4 provides better quality and smaller filesize over an MPEG-2. MP4's will also cooperate with 64-bit codec layers which is important in modern operating systems like Windows 10. The image shows how a user would fill out fields in the MPEG-4 Encoding Utility (shown below)​: The MPEG-4 Encoding​ differs a little from the other utilities as in where the user presses the "Begin" button - a dialog box appears before moving to the progress bar. Parameters are displayed on this dialog box as informational and are not able to be changed directly. The dialog box parameters are listed (shown below): ​ The progress bar shown is similar to other utilities. The user will not only see that the encoding finished but they will also get a dialog box showing completion (shown below): Notes on MPEG-4 Encoding Utility​ data entry: The CTRL + C and CTRL + V funtionality will not work in the ​​​MPEG-4 Encoding Utility​. The user must right click copy or right click paste within the fields if they were pasting in a path or filename as an example. If the user wants to convert a non-listed filetype with the MPEG-4 Encoding Utility​, they can use a wildcard in the browse dialog box such as *.* (enter). Some of our top call drivers for the MPEG-4 Encoding Utility​​ have to do with file extension. For the Output Filename field -- if the user writes out "Filename" instead of "Filename.mp4", the utility may produce a blank file that can't be used. For the best user experience, we need to instruct that the filename and extension be written out. ​ DV-AVI to MPEG-1 and 2 Encoding Utility DV-AVI or AVI container in general is going to be an uncompressed format. While suitable for presenting directly from a camera or video editing program, these files are very large in size and may not be suitable for playback in TrialDirector. The DV-AVI to MPEG-1 and 2 Encoding Utility will convert the source file AVI to a format with smaller size and greater compatibility. Below is an example of all fields filled out in the DV-AVI to MPEG-1 and 2 Encoding Utility (shown below):​ ​The DV-AVI to MPEG-1 and 2 Encoding Utility is our least used of all utilities. ​Most videographers will already have software to convert non-compliant source video to a format that works with our products. The DV-AVI to MPEG-1 and 2 Encoding Utility is provided as a courtesy for users that do not already have a conversion solution. Parameters are listed by hovering over any of the bullets or lines within Step 3 section of the utility. Notes on DV-AVI to MPEG-1 and 2 Encoding Utility: The CTRL + C and CTRL + V funtionality will not work in the ​​​DV-AVI to MPEG-1 and 2 Encoding Utility​. The user must right click copy or right click paste within the fields if they were pasting in a path or filename as an example. If the user wants to convert a non-listed filetype with the DV-AVI to MPEG-1 and 2 Encoding Utility​​​, they can use a wildcard in the browse dialog box such as *.* (enter). Some of our top call drivers for the DV-AVI to MPEG-1 and 2 Encoding Utility​​​ have to do with file extension. For the "Filename for transcoded MPEG file" field -- if the user writes out "Filename" instead of "Filename.mpg", the utility may produce a blank file that can't be used. For the best user experience, we need to instruct that the filename and extension be written out.​ DVD Extractor Utility​​ The DVD Extractor Utility​ differs from all other Utilities because it relies on an authored source. This means the file structure has to match chapters and indexes like one would find in an authored DVD. Browsing the contents of an authored DVD in it's most purest form would show an "AUDIO_TS" folder and a "VIDEO_TS" folder on the root of the DVD. Most of the time, only the VIDEO_TS folder will have files in it. It's important to note that the files need to be in a structure that the DVD Extractor Utility​ recognizes and can work with. The ​DVD Extractor Utility can browse for a source Digital Video Disc two different ways. The most common way is via disc drive. ​Shown in the picture below, the "Step 1" field is pointing to "D:" as the example (shown below): ​​A user could also copy the entire VIDEO_TS folder to their desktop. The path for the "Step 1" field would look like the path in the picture (shown below): Manually copying the VIDEO_TS folder is also a great troubleshooting tool. (VIDEO_TS folder example shown below) If the DVD Extractor Utility​ has issues converting directly from the disc, the user could manually copy the VIDEO_TS folder from disc and then point to the directory above the VIDEO_TS folder where it resides on the computer. (Example: Copy the VIDEO_TS folder to the user desktop) If the user cannot copy the VIDEO_TS folder manually in Microsoft Windows without getting a CRC error or equivalent, then it's a problem either with the DVD Disc or the DVD Optical Drive. At this stage of troubleshooting, the user took Ipro products out of the equation and will need to seek other solutions outside of Ipro support scope. ​ As noted in the DVD Extractor Utility, it may not work with copyright-protected DVD's because the structure is secured. Notes on DVD Extractor Utility: The CTRL + C and CTRL + V funtionality will not work in the ​​​DVD Extractor Utility​. The user must right click copy or right click paste within the fields if they were pasting in a path or filename as an example. Summary / Recap:​ ​TimeCoder Pro 6 clients can find all these utilities at timecoderpro.indatacorp.com​. They are found under Resources > Utilities. Out of all Ipro (inData) utilities, The MPEG-1 and 2 Encoding Utility​ (Transcoder)​​ is used the most. MPEG-1 has best compatibility, however, it's the lowest quality. MPEG-4 Encoding ​Utility​​ is the only one that shows a parameters popup window before actually performing the encoding. DV-AVI to MPEG-1 and 2 Encoding Utility is the least used as most users should already have a program to encode their camera video to a usable format. The DVD Extractor Utility​​ requires an authored DVD or usable VIDEO_TS source folder in order to extract and encode to a valid format for TimeCoder or TrialDirector. None of the fields in any of the utilities will accept CTRL+C or CTRL+V. Most keyboard commands are ignored. Users will have to right click to copy and paste. Almost all of the utilities require the user to write out the file extension. Example: The correct format would be "Filename.mpg" instead of just "Filename". Please be advised that the Ipro Utilities mentioned in this article are provided as a courtesy to the client. Every video has different needs and may require additional processing outside of the Ipro Utilites to make them compatible. The Ipro Utilities are not a fix-all solution.
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