We received a number of .msg files and I ingested these natives. However, .msg files contain verifiable embedded attachments in .doc and .pdf and other formats but I can't get to these attachments by clicking from within the ingested .msg files. What extra step(s) do I need to take. (I also bulk imaged the collection, but that probably has nothing to do with it). The native file viewer when used on the .msg shows a "live" link to the attachment with a different color but nothing happens when I click on the link. Ideally I would want the .doc and .pdf and other attachments to be processed just like they are natives.