IPRO Employee Josiah Posted August 24, 2017 IPRO Employee Share Posted August 24, 2017 When looking at native documents in the Document viewer, you may come across a document that instead of showing the native, shows the following: http://i.imgur.com/li8X2Cp.png This can be fixed if you have access to SQL and following the steps below: 1) Locate Eclipse Config Database (Usually title Eclipse_Config, EclipseConfig, etc) 2) run the following query to see what the current size is set to: USE [insert Eclipse Config DB name here] SELECT * FROM ReviewAdmin.SystemSettings Under 'NativeViewerFileSizeLimitMB' you will see what the current limit is set to in MB Now you get to determine the size limit that you would want. I generally wouldn't do more than 100MB as too large will cause more latency on the system, and anything too large can still be viewed in the native application if needed. 3) here's the query to update the limit: USE [insert Eclipse Config DB name here] UPDATE ReviewAdmin.SystemSettings SET SettingValue = --Put size limit, this size is in MB WHERE SettingKey = 'NativeViewerFileSizeLimitMB' Now you should be able to click on that document and view it within the native viewer. Link to comment Share on other sites More sharing options...
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