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eScan-IT crashes when performing EDD


Andrew Coody
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  • IPRO Employee

Have you tried to run EDD in eScan-IT and noticed that the following error appears and then eScan-IT crashes?

 

ERROR:

eScan-IT has stopped working

a problem caused the program to stop working correctly. please close the program

If you go to Event Viewer > Application right after closing out of the program, you'll notice that an 'Error' level event will have occured something to the effect of the below:

Faulting application name: eScanIT.exe, version: 17.0.3.4, time stamp: 0x591e2482

Faulting module name: MSVBVM60.DLL, version: 6.0.98.15, time stamp: 0x49b01fc3

Exception code: 0xc0000005

Fault offset: 0x000def8a

Faulting process id: 0x2de0

Faulting application start time: 0x01d3e7d6954566a7

Faulting application path: C:\Program Files (x86)\IPRO Tech\eScan-IT\eScanIT.exe

Faulting module path: C:\WINDOWS\SYSTEM32\MSVBVM60.DLL

Report Id: 70a1a090-1559-4796-9308-2831b3d94499

Faulting package full name:

Faulting package-relative application ID:

WHO/WHAT: iAPrintManager by nQueue Billback LLC (a cost recovery and document scanning and routing technology company)

 

WHY: Since this program is basically a print management application, eScan-IT cannot be managed by any external print management applications

The iAPrintManager application is basically interjecting over the eScan-IT EDD process in the background causing it to crash when trying to launch the EDD part of the program.

 

RESOLVE:

uninstall iAPrintManager

Edited by Andrew C.
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