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TimeCoder Pro 6 launch or crash issues after recent Windows 10 updates.


Chris F
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  • Escalation Engineer

TimeCoder Pro 6 launch or crash issues after recent Windows 10 updates.

 

 

UPDATE - 8/27/2019

1. Some users may have downloaded and installed the TimeCoder Pro 6.8.2069.2019 update but even after installing this update, the software will not launch.

2. If you have updated your Windows Security or 3rd Party Antivirus, you may be required to perform a complete uninstall and reinstall of TimeCoder Pro 6

3. Security / Antivirus can be manually updated or sometimes it will silently update in the background (without the user knowing it).

4. Perform an uninstall of TimeCoder Pro 6 from Control Panel > Programs and Features.

5. From here, navigate to C:\Program Files (x86)\inData Corporation\TimeCoder Pro 6

6. Delete the TimeCoder Pro 6 folder.

7. Reboot your computer.

8. Once rebooted, run the TCP6WebSetup.exe as a Windows Local Admin. See your IT Group for Local Admin information.

9. Test the software for any launch issues. If you are in maintenance, please contact Ipro Support if you have further issues.

 

UPDATE - 06/24/2019

The same instructions below apply for Microsoft's 1903 update released in May. Your version may need to read 6.8.2069.2019 to avoid launch issues.

 

 

If your TimeCoder Pro installation is crashing or having launch issues and you are on Windows 10, please read the following:

 

Check when your operating last updated itself using Windows Update. If it was within February 2018 to the current date, Microsoft has released specific updates that might cause launch issues within TimeCoder. You can try rolling back your update but be advised that Microsoft considers some updates critical and will not allow roll-back.

 

Ipro has already updated TimeCoder to deal with the updates in question. The version that addresses this should read 6.8.2069.2018 as shown in the picture below:

If you have the 2019 version, this should read 6.8.2069.2019

1427129888_2070-2018Details-TCP6.thumb.png.8b1d3bbdfe103f8f61391737d5ae4e63.png

 

 

 

 

 

Be advised that this will not show under the normal Help > About menu. This will only show in Windows Programs and Features as shown above.

 

This update is available free to users that have a valid TimeCoder Pro serial number. If you are on version 2070, 1802, 1608 or earlier and are running TimeCoder on Windows 10, this software configuration may not work correctly and is not supported. Please contact our technical support team to obtain the latest download of TimeCoder Pro 6.

 

Support:

https://support.iprotech.com/

(877) 324-4776 or (602) 324-4780

Hours: 5am to 7pm, Monday through Friday (MST/AZ)

 

 

 

 

If you are on version 6.8.2069.2018 and are still having issues launching, consider adding TimeCoder paths and exe files to your antivirus or security software. Please see your company IT Group for further instructions.

Edited by Chris Friedel
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