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Bottom tabs in TrialDirector do not respond. Fonts and icons are too small - seen on 4K monitors.

Chris F

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  • Escalation Engineer

TrialDirector - Bottom tabs in TrialDirector do not respond.

Fonts and icons are too small - seen on 4K monitors.


TrialDirector, TimeCoder and TimelineXpress were never formatted to work in resolutions higher than 1920 X 1080. In addition to this, keep in mind that the courtroom may not have the ability to facilitate resolutions higher than 1920 X 1080. If you have a Microsoft Surface or a UHD display, you may be affected by this behavior.


Microsoft has indicated that these systems may have issues displaying some software correctly in Windows (see below):





Each computer and display may be different. To get TrialDirector to work on your system, please try the following:


1. Right click your background and go to "Display Settings".

2. For resolution, set the selection to 1920 x 1080. Reboot your computer.

3. When this is complete, try launching TrialDirector to see if the bottom row of tabs are accessible.

4. If they are not functional, go back to Display Settings and set the scaling to 100%. This is found under the line that says "Change the size of text, apps and other items"

5. Reboot your system after applying the scaling change.

6. Test TrialDirector again. If the tabs are still not functional, set the scaling to 125%.

7. Reboot your system again. You will have to reboot your system each time for a change in scaling.

8. Keep adjusting the scaling each time, increasing it by 25%, then test the TrialDirector tabs. You may have to do this multiple times until the tabs, fonts and icons are operating at a satisfactory level. Make sure to reboot or logout / login every time a scaling change is applied.

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