Jump to content

TrialDirector not playing MP4's?


Tom
 Share

Recommended Posts

I've noticed TD can not play almost any of the MP4's I've tried to play (either as standalone MP4's or as depo video synched to MP4's).

Not sure what the issue is?

The response I get in presentation mode is "The following file(s) could not be found or failed to open:" but then doesn't show the name of the file. I have loaded MPG's and MP4's into the same folder and the MPG's play fine and the MP4's do not so it doesn't appear to be a file location issue.

I generally keep my laptop up to date with the most recent K-Lite Codec pack.

I'm assuming it must be some MP4 encoding issue. Unfortunately numerous MP4's I received from various vendors are all showing the same issue.

Here's the media info output for the MP4:

 

Format                      : MPEG-4
Format profile              : Base Media / Version 2
Codec ID                    : mp42 (mp42/isom/avc1)
File size                   : 325 MiB
Duration                    : 27 min 4 s
Overall bit rate mode       : Variable
Overall bit rate            : 1 677 kb/s
Encoded date                : UTC 2021-04-12 22:51:45
Tagged date                 : UTC 2021-04-12 22:51:45
Writing application         : TMPGEnc MPEG Smart Renderer 5 Version 5.0.5.7

Video
ID                          : 1
Format                      : AVC
Format/Info                 : Advanced Video Codec
Format profile              : Main@L4
Format settings             : CABAC / 4 Ref Frames
Format settings, CABAC      : Yes
Format settings, Reference  : 4 frames
Codec ID                    : avc1
Codec ID/Info               : Advanced Video Coding
Duration                    : 27 min 4 s
Bit rate                    : 1 483 kb/s
Width                       : 1 920 pixels
Height                      : 1 080 pixels
Display aspect ratio        : 16:9
Frame rate mode             : Constant
Frame rate                  : 29.970 (30000/1001) FPS
Standard                    : Component
Color space                 : YUV
Chroma subsampling          : 4:2:0
Bit depth                   : 8 bits
Scan type                   : MBAFF
Scan type, store method     : Interleaved fields
Scan order                  : Top Field First
Bits/(Pixel*Frame)          : 0.024
Stream size                 : 287 MiB (88%)
Encoded date                : UTC 2021-04-12 22:51:45
Tagged date                 : UTC 2021-04-12 22:51:45
Color range                 : Limited
Color primaries             : BT.709
Transfer characteristics    : BT.709
Matrix coefficients         : BT.709
Codec configuration box     : avcC

Audio
ID                          : 2
Format                      : AAC LC
Format/Info                 : Advanced Audio Codec Low Complexity
Codec ID                    : mp4a-40-2
Duration                    : 27 min 4 s
Bit rate mode               : Variable
Bit rate                    : 192 kb/s
Maximum bit rate            : 576 kb/s
Channel(s)                  : 2 channels
Channel layout              : L R
Sampling rate               : 48.0 kHz
Frame rate                  : 46.875 FPS (1024 SPF)
Compression mode            : Lossy
Stream size                 : 36.7 MiB (11%)
Default                     : Yes
Alternate group             : 1
Encoded date                : UTC 2021-04-12 22:51:45
Tagged date                 : UTC 2021-04-12 22:51:45

 

Link to comment
Share on other sites

  • Technical Support Engineer

Hello Tom,

We have seen the K0Lite codec cause issues with playing MP4s in TrialDirector 6.8. Would you be able to try uninstalling the K-Lite codec, relaunch TrialDirector 6.8, and attempt to play the MP4s in TrialDirector again?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...