Jump to content

Patch Folder not yet set

Krista Schmidt

Recommended Posts

  • Moderators

In a customer environment, the eCapture worker logs are reporting a constant error message indicating that the Patch Folder is not yet set. It appears the application is constantly opening and closing due to this. The message is:


2016-11-02 06:19:58,626 [10] INFO - LastWorkerPatchVersion was 1, but 3 is expected. An upgrade will be performed from <patch folder not yet set>.

2016-11-02 06:19:58,626 [10] INFO - <patch folder not yet set> cannot be accessed so entering InaccessiblePath state.


Can someone clarify where the Worker Patch folder is set so that we can update?

Link to comment
Share on other sites

Hello Krista,


You have a couple of options here to resolve this issue.


Option 1 - Fixing the issue by updating the worker patch directory


1. Download the worker patch files from myipro.iprotech.com

2. Create a folder on the network and place files in there

3. In the controller > Tools > Worker Patch Manager

4 Update the worker patch directory (UNC Path)

5. Increment patch version from

6. Queue worker and restart tasks


Option 2 - Fixing the issue through SQL by updating the worker patch version for the whole environment




Update dbo.configurationproperites


Set workerpatchversion = 3


Where workerpatchversion = 1

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...