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Case Deletion Errors


Diego Iannitelli

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This error occurs because the case data directory still contains some data on disk. Images generated using Tiff on the Fly will be saved in the case data directory. To successfully delete the case, you will need to ensure that all contents on disk in the case data directory have been deleted first and that the case data directory is empty before deleting the case from Eclipse Admin.

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What other potential data types will save to the Case Data directory that need to be considered for deletion when deleting a case for Eclipse? Also, is it best practice to always manually go to this directory and remove contents prior to attempting delete in Eclipse Admin?

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What other potential data types will save to the Case Data directory that need to be considered for deletion when deleting a case for Eclipse? Also, is it best practice to always manually go to this directory and remove contents prior to attempting delete in Eclipse Admin?

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  • Cloud Solutions Architect

Indexes and imported transcript data will also save to the case data directory.

I would actually recommend removing the contents of this directory right before hitting the 'delete case' button in Case Management to avoid the case deletion error detailed by the OP.

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  • Cloud Solutions Architect

Indexes and imported transcript data will also save to the case data directory.

I would actually recommend removing the contents of this directory right before hitting the 'delete case' button in Case Management to avoid the case deletion error detailed by the OP.

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