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Email Threading Error 409 Conflict


Michael Atkin

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When trying to run Email Threading in Eclipse Analytics and you encounter the following error:

 

"Exception occurred in background worker thread for email threading. Remote server returned error 409 (conflict)"

 

It may be occurring because of a special character in the case name.

 

To change the case name, run the following SQL query against the Nucleus database:

 

UPDATE  Enterprise.CaseProductEnvironment
SET Name = 'orginal case name with special characters'
WHERE Name = 'new case name without special characters'
AND ProductID = 3

 

After the name is changed the Email Threading should kick off without issue.

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  • Administrators

When trying to run Email Threading in Eclipse Analytics and you encounter the following error:

 

"Exception occurred in background worker thread for email threading. Remote server returned error 409 (conflict)"

 

It may be occurring because of a special character in the case name.

 

To change the case name, run the following SQL query against the Nucleus database:

 

UPDATE  Enterprise.CaseProductEnvironment
SET Name = 'orginal case name with special characters'
WHERE Name = 'new case name without special characters'
AND ProductID = 3

 

After the name is changed the Email Threading should kick off without issue.

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  • Administrators

When trying to run Email Threading in Eclipse Analytics and you encounter the following error:

 

"Exception occurred in background worker thread for email threading. Remote server returned error 409 (conflict)"

 

It may be occurring because of a special character in the case name.

 

To change the case name, run the following SQL query against the Nucleus database:

 

UPDATE  Enterprise.CaseProductEnvironment
SET Name = 'orginal case name with special characters'
WHERE Name = 'new case name without special characters'
AND ProductID = 3

 

After the name is changed the Email Threading should kick off without issue.

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Share on other sites

  • Administrators

When trying to run Email Threading in Eclipse Analytics and you encounter the following error:

 

"Exception occurred in background worker thread for email threading. Remote server returned error 409 (conflict)"

 

It may be occurring because of a special character in the case name.

 

To change the case name, run the following SQL query against the Nucleus database:

 

UPDATE  Enterprise.CaseProductEnvironment
SET Name = 'orginal case name with special characters'
WHERE Name = 'new case name without special characters'
AND ProductID = 3

 

After the name is changed the Email Threading should kick off without issue.

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Share on other sites

  • Administrators

When trying to run Email Threading in Eclipse Analytics and you encounter the following error:

 

"Exception occurred in background worker thread for email threading. Remote server returned error 409 (conflict)"

 

It may be occurring because of a special character in the case name.

 

To change the case name, run the following SQL query against the Nucleus database:

 

UPDATE  Enterprise.CaseProductEnvironment
SET Name = 'orginal case name with special characters'
WHERE Name = 'new case name without special characters'
AND ProductID = 3

 

After the name is changed the Email Threading should kick off without issue.

Link to comment
Share on other sites

  • Administrators

When trying to run Email Threading in Eclipse Analytics and you encounter the following error:

 

"Exception occurred in background worker thread for email threading. Remote server returned error 409 (conflict)"

 

It may be occurring because of a special character in the case name.

 

To change the case name, run the following SQL query against the Nucleus database:

 

UPDATE  Enterprise.CaseProductEnvironment
SET Name = 'orginal case name with special characters'
WHERE Name = 'new case name without special characters'
AND ProductID = 3

 

After the name is changed the Email Threading should kick off without issue.

Link to comment
Share on other sites

  • Administrators

When trying to run Email Threading in Eclipse Analytics and you encounter the following error:

 

"Exception occurred in background worker thread for email threading. Remote server returned error 409 (conflict)"

 

It may be occurring because of a special character in the case name.

 

To change the case name, run the following SQL query against the Nucleus database:

 

UPDATE  Enterprise.CaseProductEnvironment
SET Name = 'orginal case name with special characters'
WHERE Name = 'new case name without special characters'
AND ProductID = 3

 

After the name is changed the Email Threading should kick off without issue.

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