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ADD Processing Password Handling Q&A


Krista Schmidt

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Q: Can the Password Handling list in eCapture Case Settings be used to break protected files in a Streaming Discovery job?

A: The Password Handling list will be utilized during the initial Streaming Discovery job. The passwords in the list will be attempted when the job is initially run to attempt to break passwords on archive files (zip, rar, etc…) as well as PDF and Office file types. If a password is not available for item level documents during the initial Streaming Discovery job, the documents (and their families) will be pushed into review as protected files.

 

Q: After my Streaming Discovery job has finished, can I enter a password into the list and re-queue any password protected files?

A: While password handling is a big focus for the ADD Processing team, after the initial Streaming Discovery job is completed, the password list currently can only be used to apply to re-queued archive files (ZIP, RAR, etc...). Passwords entered after the initial Streaming Discovery job has completed will not be applied during a re-queue of protected PDF or Office file types or containers. For non-archive containers, if a password is received after the initial Streaming Discovery job is completed, container (node) level files would have to be un-protected before being re-queued or submitted as a new job. In this case, Ipro generally recommends that users leave the errored container and create a separate job for the new un-protected container. This will maintain process proof and users can then enter notes of the process followed and the job name for the new file.

 

Document (Item) level protected files could be resolved using the eCapture QC application to enter the password and push any additional data to Review.

 

Q: If we do not have the password for a protected item level document, what results can we expect with the file in review?

A: For password protected files, the processing system is generally able to extract all file system metadata. For certain files which are only partially protected, IE one tab in an Excel file has a password, we are able to get the majority if not all of the metadata from the file and even some of the text. If the file is saved in ‘Protected View’, the entire file contents may be extracted, but it may still be marked as protected. The results appearing in review will all be dependent upon the level of protection in the file itself.

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  • Moderators

Q: Can the Password Handling list in eCapture Case Settings be used to break protected files in a Streaming Discovery job?

A: The Password Handling list will be utilized during the initial Streaming Discovery job. The passwords in the list will be attempted when the job is initially run to attempt to break passwords on archive files (zip, rar, etc…) as well as PDF and Office file types. If a password is not available for item level documents during the initial Streaming Discovery job, the documents (and their families) will be pushed into review as protected files.

 

Q: After my Streaming Discovery job has finished, can I enter a password into the list and re-queue any password protected files?

A: While password handling is a big focus for the ADD Processing team, after the initial Streaming Discovery job is completed, the password list currently can only be used to apply to re-queued archive files (ZIP, RAR, etc...). Passwords entered after the initial Streaming Discovery job has completed will not be applied during a re-queue of protected PDF or Office file types or containers. For non-archive containers, if a password is received after the initial Streaming Discovery job is completed, container (node) level files would have to be un-protected before being re-queued or submitted as a new job. In this case, Ipro generally recommends that users leave the errored container and create a separate job for the new un-protected container. This will maintain process proof and users can then enter notes of the process followed and the job name for the new file.

 

Document (Item) level protected files could be resolved using the eCapture QC application to enter the password and push any additional data to Review.

 

Q: If we do not have the password for a protected item level document, what results can we expect with the file in review?

A: For password protected files, the processing system is generally able to extract all file system metadata. For certain files which are only partially protected, IE one tab in an Excel file has a password, we are able to get the majority if not all of the metadata from the file and even some of the text. If the file is saved in ‘Protected View’, the entire file contents may be extracted, but it may still be marked as protected. The results appearing in review will all be dependent upon the level of protection in the file itself.

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